SUMMARY

The role of the Supervisor is to ensure the success of the operators and leads by driving performance and accountability through floor presence and offering positive and constructive feedback.

This role includes overall accountability for the performance of his or her assigned shift and area. This includes responsibility for ensuring that processes are followed and daily objectives and tasks are met and completed including Receiving, Picking, Shipping, Quality, and Cycle Counting.

RESPONSIBILITIES:

•  Ensure building is secured prior to the end of your shift.
• Request USDA inspections when required
• Create daily turnover for next shift; establish workload.
• Inspect container loading
• Communicate container numbers to the correct carrier
• Review stock outs & short allocations
• Have containers for the day spotted
• Ensure daily knowledge of attendance of team by checking call-off line and ensuring this is accurately reported to HR, Operations Manager, and Division Manager.
• Engage with other Supervisors by providing a Daily Shift Recap Report and reviewing theirs to have a working knowledge of current operational objectives for the coming shift.
• Ensure daily cycle counts, replenishments, and inventory consolidations are being completed.
• Ensure the RS (Receiving Staging Lanes) are cleared at the end of the shift.
• Walk the warehouse looking for safety, housekeeping, and employee coaching opportunities.
• Conduct a Shift Start Up Meeting providing key information to employees and ensure expectations for the shift are being set and understood.
• Ensure team knows the KPI’s and is working toward the goals at all times.
• Monitor progress of day to day operational tasks (inbound/outbound processing, cycle counts, etc.)
• Coach employees when needed.
• Partner with Ops Manager and Division Manager on corrective action issues.
• Ensure that safety protocols/Standard operating procedures are being followed at all times.
• Work with administrative staff to ensure effective execution of dock management processes and ensure work is being directed to the floor as expected
• Maintain warehouse, ensure that products are clean and organized to meet and pass Silliker/QIP standards of a good rating or better
• Make recommendations to Manager and Division Manager on workflow, processes, priorities, etc.
• Attend leadership training as required.
• Document and deliver progressive counseling as required.

SUPERVISORY RESPONSIBILITIES

This role will provide direction to 10-40 hourly employees.

Education and Experience Requirement

Education

• Preferred Bachelors Degree in Logistics, Engineering, Business or 3-5 years of supervisory and related experience.

Skills and Experience Desired:

•  Excellent communication skills                                   
• Excellent analytical skills     
• Ability to operate a forklift                                        
• Literate in Microsoft Office applications, specifically in Excel                         
• Handling of multiple conflicting priorities
• Thorough Understanding of Warehouse Operations
• Case picking in high velocity operations is beneficial
• General Supply Chain knowledge

Language and Technical Skills requirement

• Customer-focused
• Excellent Written & Oral Communication Skills 
• Self Directed and Able to Work in Dynamic & Evolving Environment
• Ability to Work Effectively in Cross Functional Teams
• Interpersonal Effectiveness
• Bi-lingual (Spanish) is a plus
• Knowledge of a WMS, specifically Red Prairie, is a plus
• Knowledge of a TMS, specifically Mercury Gate, is a plus

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• 75% of the work is performed on the warehouse floor in a multi-temperature environment, 25% in an office environment.
• Less than 10% business travel to other Armada distribution centers or the Corporate Headquarters.

Disclaimer

This job description is not an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.  As such, the incumbent may perform other duties and responsibilities as required.