Sr IT Applications Analyst - Commercial

Exciting News – We’re Moving! 

As part of our continued growth and our commitment to fostering an exceptional, collaborative work environment, we’re thrilled to announce that our office will be relocating to a brand-new building at 2000 Innovation Drive, Wexford PA 15090 at the beginning of this year. In the meantime, hybrid employees will continue working from our current location at RIDC – O’Hara until the transition is complete. 

We’re excited about this next chapter and look forward to welcoming new team members to our growing organization! 

SUMMARY

The Senior Application analyst, reporting to the Director of IT Applications, will be part of a collaborative, dynamic team and responsible for the design, development and support of business applications aligned to key processes in a specific business area (Sales). The Senior analyst is expected to act as a liaison with business customers, possessing both functional and technical skills and knowledge. This is a Pittsburgh based hybrid role.

RESPONSIBILITIES 

• Lead application support function for the Sales organization

• Support day-to-day operations, projects, enhancements, and upgrades.

• Business and system support of relevant business application for their designated business area.

• Business process analysis and design.

• Configuration of IT business applications to meet business requirements.

• Ability to work independently with minimal oversight.

• Collaborate internally with all IT groups (DBA, Infrastructure, Integration, BI, and other Applications) to maximize the efficiency and accuracy of integrations and application environments.

• Gather business requirements, create functional specifications, and create and manage test plans.

• Work in conjunction with 3rd party support vendors/personnel.

• Demonstrate a willingness to expand knowledge and capabilities in support of the business area.

• Accountable to deliver on production support SLA’s.

• Responsible for issue resolution and root cause analysis. Assist in developing permanent solutions to persistent application or integration issues/problems.

• Maintain Help Desk tickets using JIRA.

• Effectively interact with the end users to understand the nature and significance of application issues, conveying solutions, and monitoring the execution and results of user-acceptance testing (UAT).

• Adhere to Change Control policies and procedures.

• While not expected to be the norm, off-hours support may be needed to address issues affecting business operations.

• Collaborate with PMO on project priorities and project execution.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS 

Education and Experience Requirement

• Bachelor’s degree in information systems or related IT/business field.

• 3 years’ experience supporting commercial applications like Salesforce.

• Proven experience working with a Sales organization on technology needs.

• 5 years of general IT application support experience.

• Broad understanding and hands on support, development, and configuration of IT business applications specifically for Sales organization.

• Deep understanding of Sales terminology and processes and how application technology supports and enables them.

• Proven ability to understand business needs and translate them into technical requirements.

• Demonstrated business process mapping skills.

• Strong communication skills, both written and oral.

• Strong data analysis, process analysis, design, and testing skills.

• Strong problem solving, troubleshooting, and multi-tasking skills.

• Ability to solve complex problems independently and to seek out and generate innovative solutions.

• Ability to work independently and as part of multiple teams on overlapping projects.

• Proven ability to leverage key Microsoft O365 tools and technologies.

Preferred Skills

• Experience with other specific Armada core applications (JDE, UKG, Blue Yonder).

• Business application project lead experience.

• Experience with Azure/Power BI.

• Software package identification and selection experience 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.       

• Work can be performed remotely or in an office environment with normal noise levels.  Involves prolonged sitting, and computer usage.

• Work may involve limited travel for training, conferences, and visits to Vendor, Distributor and Hub One center shipping and warehouse facilities as well as carrier terminals. 

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.  It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation.  As such, the incumbent may perform other duties and responsibilities as required.  Its contents imply no contractual obligation and may be changed by the company at any time.