Intern - Client Support (Summer 2026)

Exciting News – We’re Moving!

As part of our continued growth and our commitment to fostering an exceptional, collaborative work environment, we’re thrilled to announce that our office will be relocating to a brand-new building at 2000 Innovation Drive, Wexford PA 15090 at the end of the year. In the meantime, hybrid employees will continue working from our current location at RIDC – O’Hara until the transition is complete.

We’re excited about this next chapter and look forward to welcoming new team members to our growing organization!

SUMMARY

Armada will be offering a summer Supply Chain internship in various departments within our Operations group. The purpose of this internship is to allow the student to gain experience and assist in various supply chain management activities in Client Support.

RESPONSIBILITIES

Client Support:

• Manage the region’s stakeholders and facilitate/direct resolution of issues by proactively auditing to confirm that requirements are being met.
• Take pro-active ownership of resolving potential or actual issues that may result in unacceptable customer service level for stakeholders.
• Directing sales order management for all stakeholders. This includes communicating new item requests, event and promotions planning, hub product returns, phase in/phase out items, slow moving inventory/short shelf life items, allocation management and product optimization.
• Identify out of stock situations and communicate in a timely manner to the stakeholders; this communication also includes an explanation of the stock out as well as available date for the product; this requires an assessment of the impact on the stakeholder and possible resolution.
• Coordinate with the appropriate external / internal stakeholder to successfully manage inventory processes.
• Interface with transportation personnel for procurement of trucks to support delivery requirements.
• Periodically check order status to ensure current orders are progressing as planned and new orders have been properly received.
• Managing first response activity to resolve service issues.  Escalate issues as needed.  Recommend solutions to avoid any potential out of stock situations.
• Manage items with special requirements for stakeholders.
• Document retrieval and preparation for domestic / international stakeholders.
• Manage business requirements during off hours, as needed.
• Provide position coverage for other SCC’s during absences.
• Special projects as assigned.
• Proficient in all Standard Operating Procedures (SOP’s) and the Business Continuity Plan (BCP).

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS 

Education and Experience Requirement

Minimum:

• Working towards a Bachelor’s degree in Supply Chain, Information Systems, Communications and/or Business

Experience:

• Customer Service or Transportation experience with one or more of the following modes: LTL, Intermodal, temp controlled, and dry truckload transportation preferred.

Language and Technical Skills requirement

• General understanding of business and transportation terms and concepts.
• Proficient in Microsoft Word, Outlook, Excel required; Access, TMS applications preferred
• Analytical and problem solving ability
• Ability to communicate effectively (verbal & written) with internal/external clients

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is usually performed in an office environment with normal noise levels. Involves prolonged sitting, and computer/phone usage.

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required. Its contents imply no contractual obligation and may be changed by the company at any time.