Medical Assistant

JOB SUMMARY:

The Medical Assistant (MA) provides essential clinical and administrative support to the medical and nursing teams at a 40-bed inpatient detox facility. The MA helps ensure efficient operations and high-quality patient care by assisting with vital signs, documentation, lab processing, medication support, and patient coordination. This role supports individuals undergoing withdrawal management and stabilization, always maintaining safety, compassion, and compliance with OhioMHAS and Joint Commission standards.

FULL TIME 3 Days/week, 7am-7:30pm , includes weekend coverage

SUPERVISORY RESPONSIBILITY:

Management Reporting Relationships:

Directly Reports to: Director of Nursing

Directly Supervises: N/A

DUTIES OF THE POSITION:

The duties of the position include, but are not limited to, the following:

1. Clinical Support

• Obtain and record patient vital signs, weight, and other health data during intake and ongoing monitoring.
• Assist providers and nursing staff with patient assessments, exams, and procedures as directed.
• Collect, label, and prepare specimens (urine, blood, etc.) for lab testing.
• Document clinical information accurately in the electronic health record (EHR).
• Support medication administration processes (e.g., preparing medications under supervision, maintaining stock).
• Monitor and report changes in patients’ conditions to nursing or medical staff.

2. Administrative Support

• Maintain accurate and organized patient charts and records.
• Schedule follow-up appointments, labs, and consultations as directed.
• Assist with insurance, billing, and documentation requirements as needed.
• Ensure compliance with HIPAA and confidentiality regulations.

3. Safety & Compliance

• Adhere to infection control protocols, OSHA standards, and facility policies.
• Maintain exam rooms and nursing stations with proper supplies and equipment.
• Participate in quality improvement and audit readiness activities.
• Uphold all OhioMHAS and Joint Commission regulations related to patient care and documentation.

4. Providing Support

• Ensure a safe and supportive environment for patients.
• Assist in identifying and addressing potential crises or emotional distress.
• Implement de-escalation techniques and provide immediate support as needed.

5. Collaboration and Communication

• Manage telephonic and email communications, addresses patient inquiries, and relays messages to the appropriate personnel.
• Work closely with physicians, therapists, and other healthcare staff to develop and implement individualized treatment plans.

ADDITIONAL DUTIES:

• Ability to understand, speak, read, write in English.
• Ability to prepare routine reports and correspondence in English.
• Effectively communicate/speak before groups of customers or employees.
• Work all hours required to fulfill job duties and responsibilities (including weekends, evenings, and holidays as needed).
• Ability to carry/lift boxes weighing between 10 and 25 pounds.
• Must be able to ascend and descend stairs regularly as part of daily job duties.
• Perform additional duties and responsibilities as assigned by management.
• Ensure credentials are maintained and up to date
• Practice specific competencies for persons diagnosed with substance use disorders

COMPLIANCE RESPONSIBILITIES:

Armada Recovery employees are required to comply with all state and federal regulatory and legal requirements. Additionally, all staff members must comply with the Armada Recovery Employee Handbook, any Code of Ethics and all other Armada Recovery policies.

EDUCATIONAL REQUIREMENTS:

• High School Diploma, or equivalent
• Completion of an accredited Medical Assistant program strongly preferred.

LICENSURE AND CERTIFICATION REQUIREMENTS:

• Current Medical Assistant certification (CMA, RMA, or CCMA) preferred.
• Current CPR/BLS certification (or willingness to obtain).

PRIOR EXPERIENCE REQUIRED:

• Minimum 1 year of healthcare preferred, ideally in addiction medicine, behavioral health, or acute care.
• Advanced knowledge of the basic principles, philosophies, practices, and procedures involved at Armada Recovery.
• Knowledge of tools to establish rapport with clients establishing a therapeutic alliance
• Understanding Cultural Competence and how to successfully work with others from various cultures and backgrounds, as evident by demonstrating the ability to work with diverse groups.
• Knowledge of withdrawal management protocols.

SKILLS AND QUALIFICATIONS:

• Excellent written and verbal communication skills.
• Strong understanding of office administrator responsibilities, systems, and procedures.
• Attention to detail and problem-solving skills.
• Excellent organizational and time management skills with ability to prioritize workload.
• Attention to detail and ability to maintain confidentiality of private health or treatment information

COMPUTER SKILLS: (Select required level for each application)

• Ability to use Microsoft Word (or similar word processing program) at:

Expert level Intermediate level Beginner level

• Ability to use Microsoft Excel (or similar spreadsheet program) at:

Expert level Intermediate level Beginner level

• Ability to use Microsoft PowerPoint (or similar word processing program) at:

Expert level Intermediate level Beginner level

• Ability to use: KIPU EHR software as follows:

Expert level Intermediate level Beginner level