Food & Beverage Manager

Arlo Chicago

168 North Michigan Avenue, Chicago, IL

Full Time

Summary Description

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Food and Beverage Manager. Are you passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more”…..

The Food and Beverage Manager assists in the organization, management, and administration of all operational aspects for the Food and Beverage Outlets.

Responsibilities And Authorities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Arlo Hotel standards, as required by scheduling, which varies according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress when working.
• Always comply with Arlo Hotels' standards and regulations to encourage safe and efficient hotel operations.
• Be visible and interact with guests and team members to provide consistently high levels of quality service.
  
  

Specific Duties

• Ensure that all aspects are communicated to the culinary team and to all other managers in the F&B department to ensure all details are correctly maintained.
• Manage the Open Table system with the host team members, ensuring accuracy of all guest reservations and shift reservations. Assist Host team members with greeting and seating guests during peak times of operation.
• Organize all documentation for shift work daily, including pre-shift reports, daily training topics, shift floor plans, requisitions for beverages, food, and sundries, and labor management.
• Ensure all staff meet all established service standards.
• Monitor and test the service skills of staff, retrain and reinforce all standards on food, quality, and service details daily.
• Provide feedback and appraisals, as necessary.
• Monitor and maintain the cleanliness of dining rooms and work areas; communicate issues of safety, cleanliness, or malfunctions to appropriate departments; manage maintenance/safety issues to completion.
• Plan and conduct meetings for outlets monthly to ensure staff is correctly communicated with and that staff are consistently trained and well-motivated. Attend interdepartmental meetings to ensure good cross-departmental communication between departments.
• Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of the latest market developments.
• Be aware of and assist in controlling current budgeted and forecasted revenues, payroll, and product costs.
• Ensure all current Accounting and People Services policies are being adhered to.
• Report any issues or grievances to the Restaurant General Manager and or People Services.
• Assist in maintaining all Micros programming for food and beverage outlets.
• Monitor hotel activities and troubleshoot problems.
• Operate word processing program in computer.
• Perform any general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Supervise the Mini Bar Attendant in stocking, organizing, and replenishing beverages and snacks. Responsible for conducting daily and monthly inventory of all mini bar items, ensuring adherence to inventory standards.
• Additional duties as necessary and assigned.
  
  

Requirements

• Must be able to stay on your feet for 8 hours plus
• Must work well in stressful, high-pressure situations and environments.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must be able to convey information and ideas clearly with strong oral and written communication skills.
• Must maintain complete confidentiality regarding team member relations and any access to sensitive information or data.
• Must have strong attention to detail, ability to prioritize departmental functions to meet due dates and deadlines.
  
  

Education

High school or equivalent education required. Bachelor’s Degree preferred.

Experience

Two (2) years of Food & Beverage Manager experience or equivalent.

One (1) year of Restaurant Leadership in a hotel environment experience or equivalent.

Knowledge

Must have strong computer skills and financial knowledge.

Certifications

Manager Alcohol awareness certification and Manager Food Service permit as required by the local or state government agency.

Disclaimer: This job description is a broad summary of the job duties, activities, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Arlo Chicago