Housekeeping Supervisor

SUMMARY DESCRIPTION:

Arlo Hotels, an independent lifestyle hotel, is now actively seeking a dynamic Housekeeping Supervisor.  Are you passionate about people, driven by purpose, and clever in your approach? If so, keep reading! Here at Arlo, we strive to create a sense of awe that leaves those we touch wanting more.” 

The Housekeeping Supervisor is responsible for ensuring high levels of cleanliness, guest service, and satisfaction throughout the hotel. This includes guest rooms, hallways, lobbies, public areas, rest areas, storage, work areas, and hotel grounds that meet and/or exceed hotel standards.

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty and integrity.
• Employees have excellent employee relations and team-building skills.
• Maintain open communication with Room Attendants & House Attendants.
• Adhere to hotel Health and Safety guidelines.
• Conduct and participate in pre-shift meetings.
• Work under pressure in a fast-paced environment.

• Report immediately any accident and/or incident that may occur while at work.
• Ensure overall consistency and efficiency of the housekeeping department.

SPECIFIC DUTIES

• Supervises housekeeping staff.
• Enforces Policies and Procedures.
• Assists in training the housekeeping team during onboarding.
• Prepares daily assignments for all housekeeping team members.
• Check all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
• Maintains a high level of cleanliness in line with hotel objectives.
• Manages the Lost & Found Program.
• Ensures guest satisfaction; addresses guest issues and/or any correspondence.
• Keeps control of daily financial reports; updates checkbooks and balances profit and loss at the end of each month.
• Orders and receives supplies to ensure adequate inventory levels.
• Ensures all hotel housekeeping standards are trained to all housekeeping team members. 
• Maintains a deep cleaning program.
• Assists with departmental meetings.
• Establishes a strong relationship with the Engineering Department for any repairs needed.

REQUIREMENTS:

• Experience in Housekeeping Management capacity.
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.
• Strong verbal and written communication skills.
• Maintain positive and productive working relationships with other team members and departments.
• Possess knowledge of opening and closing houses, and inventory control.
• Bilingual a plus
• Open Availability Holidays and Weekends required.
• Physical Abilities: 
• Move, Lift, Carry, Push, Pull, and Place objects weighing less than or equal to 15 pounds without assistance.
• Reaching overhead and below with the knees, including bending, twisting, pulling, and stooping, standing on your feet, and walking for long periods of time.

Disclaimer: This job description is a broad summary of the job duties, activities, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

 EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.