What are the responsibilities and job description for the Assistant Manager position at Arlington Properties, LLC?
Company Description Arlington Properties, LLC is a multifamily real estate company specializing in development, construction, and management services that create value for clients, investors, residents, partners, and local communities. The company manages over 30,000 apartment homes across more than 100 apartment communities. Its footprint spans 15 states, including Alabama, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, Louisiana, Mississippi, North Carolina, Ohio, South Carolina, Tennessee, Texas, and Virginia. Arlington Properties focuses on delivering best-in-class service, quality living environments, and long-term community impact for the markets it serves.
Role Description The Assistant Manager is a full-time, on-site role based in Chesapeake, VA, supporting the daily operations of a multifamily apartment community. This position assists the Community Manager with leasing activities, resident relations, renewals, and rent collections while helping to maintain high occupancy and resident satisfaction. The Assistant Manager will handle front office responsibilities, respond to resident inquiries, coordinate service requests with the maintenance team, and ensure that community standards and policies are followed. The role includes processing applications, completing leasing documents and reports accurately, and supporting budget, marketing, and outreach efforts. This position collaborates closely with onsite team members to uphold fair housing practices, safety standards, and a professional, welcoming environment.
Qualifications
Role Description The Assistant Manager is a full-time, on-site role based in Chesapeake, VA, supporting the daily operations of a multifamily apartment community. This position assists the Community Manager with leasing activities, resident relations, renewals, and rent collections while helping to maintain high occupancy and resident satisfaction. The Assistant Manager will handle front office responsibilities, respond to resident inquiries, coordinate service requests with the maintenance team, and ensure that community standards and policies are followed. The role includes processing applications, completing leasing documents and reports accurately, and supporting budget, marketing, and outreach efforts. This position collaborates closely with onsite team members to uphold fair housing practices, safety standards, and a professional, welcoming environment.
Qualifications
- Experience in multifamily property management or a related customer-facing real estate or hospitality role.
- Proficiency with property management software, Microsoft Office Suite, and basic data entry and reporting tools.
- Strong customer service, resident relations, and conflict resolution skills with a professional, solutions-oriented approach.
- Solid organizational, time management, and multitasking abilities to handle leasing, administrative, and operational tasks.
- Effective verbal and written communication skills for interacting with residents, team members, and external partners.
- Basic understanding of leasing practices, rental agreements, and fair housing regulations, or willingness to learn.
- Ability to work on-site during standard business hours, with flexibility for occasional evenings or weekends as needed.
- High school diploma or equivalent required; post-secondary education or industry certifications (e.g., CAM, NALP) are a plus.
- Experience handling payments, basic bookkeeping, or rent collection processes is beneficial.
- Commitment to a respectful, inclusive workplace and to providing equitable service to a diverse resident population.