Mail Ballot IT Support Specialist

Job Description

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

Join a team where tech meets public service! Put your technical skills to work advancing digital innovation in elections to support voters.

Arlington County's Office of Voter Registration & Elections is seeking a Mail Ballot IT Support Specialist to manage the Mail Ballot and IT Support programs. This position will perform entry-level business systems analysis work to support department systems and applications to include troubleshooting, testing, programming, maintenance, and data management; administering the mail ballot program; and providing assistance in other election-related activities.

Responsibilities

Specific duties include:

• Maintaining department applications and meeting with users to understand business needs, evaluates feature requests, and supports process improvements and reporting requirements;
• Managing vendor contracts and submitting and tracking support tickets;
• Maintaining access and security controls and compliance with security standards;
• Monitoring data integrity and compliance during data transfers;
• Maintaining an inventory of department computers, printers, etc. and providing end-user assistance and training, assessing training needs, and assisting department employees with troubleshooting;
• Administering the mail ballot program including data entry of applications, maintaining the list of ongoing mail ballot requests, notifying voters of their application status, responding to inquiries from voters, and ensuring timely delivery of mail ballots;
• Overseeing returning mail ballot processes, tracking, and tabulation.; and
• Recruiting, scheduling, and training large numbers of temporary and seasonal staff from diverse backgrounds and varying levels of computer proficiency.
  
  

The ideal candidate will be an organized, detail-oriented, and process-oriented individual who is capable of long-range planning.

Qualifications

Selection Criteria:

Minimum

• Bachelor's degree in Computer Science, Information Systems Management, Mathematics, or a related field; and
• Some experience in user support and training and developing, operating, or working with business applications.
  
  

Substitution: Additional qualifying experience may substitute for the education requirement on a year-for-year basis.

Desirables: Preference will be given to applicants with experience in one or more of the following:

• Experience managing vendor contracts;
• Knowledge of the use and operation of elections management and/or mail ballot systems; and/or
• Management of volunteers and short-term workers.
  
  

Special Requirements

• Applicants need to be registered voters in Virginia.
  
  

Additional Information

Hours of work: Monday thru Friday 8:00 a.m. -5:00 p.m. with evening and weekend work required occasionally. Overnight travel occasionally required.

Your responses to the supplemental questionnaire are considered part of the selection process and are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.

The official title of this position is IT Support Specialist.