Public Service Aide I

IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Police Department (ACPD) is currently seeking motivated and service-minded Public Service Aides to join our team and serve a diverse and engaged community.

ACPD's Public Service Aides are permanent, full-time employees who are considered non-sworn, uniformed personnel within the Police Department and provide service to the community by performing parking enforcement-related and support functions to the department's sworn Police Officers. Public Service Aides support Four Key Initiatives . Public Service Aides fulfill their role as visible members of public safety within the community by:

Major Job Duties:

• Patrolling assigned areas and enforcing parking regulations, including meters, residential permit zones, and posted restrictions;
• Verifying parking payments and permits and issuing citations or warnings for violations;
• Responding to complaints regarding parking violations, blocked access, abandoned vehicles, and other parking-related concerns;
• Documenting violations through accurate notes, photographs, citations, and reports;
• Operating ticket citation devices, parking payment and permit systems, and other enforcement technologies;
• Coordinating authorized vehicle removals and assisting with special events and traffic operations;
• Explaining parking regulations and providing professional customer service to the public;
• Preparing for administrative hearings and testifying in court regarding citations and enforcement actions; and
• Performing additional duties as assigned.

The ideal candidate will have strong written and verbal communication skills, be comfortable interacting with the public to provide information and services which may include diffusing tense interactions while enforcing parking regulations, and explaining County or State licensing requirements.

Minimum Qualifications:

• High School Diploma/GED or equivalent.

Desirable Qualifications: Preference may be given to applicants with experience in one or more of the following:

• Enforcing Virginia and Arlington County parking, traffic, and license regulations; and
Customer service experience including responding to policy-related questions.

Special Requirements

Background Check/Polygraph: A pre-employment criminal records check will be conducted. It will include checks of the following: criminal record, driving record, education, professional licensure, and credit history. Due to the sensitive nature of this position, candidates receiving consideration will be required to undergo a pre-employment polygraph examination. You will be required to sign a release authorizing the County to obtain your background information.

Driver's License: Applicant must possess, or obtain by time of appointment, a valid driver’s license, and must provide or authorize Arlington County to obtain a copy of official driving record. Any offer of employment may be contingent upon favorable review of the applicant’s driving record. Alternatively, the applicant must have the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite.

VCIN: Candidates must have the ability to obtain a Virginia Criminal Information Network (VCIN) State Operator Certification.

Work Environment: Public Service Aides conduct their work primarily outdoors in all types of weather including heavy rain, extreme heat and extreme cold. They walk several miles per day, often on their feet walking or standing for extended periods of time and frequently operate motor vehicles. Other physical aspects of the position include bending over and lifting parking boots weighing up to 35 pounds; carrying, lifting, and loading stacks of traffic cones and barricades weighing up to 40 pounds per stack from beds of pick-up trucks and rapidly deploying them along the roadway.

Please complete each section of the application including the supplemental questions. Your responses to the supplemental questions are required because they provide us with specific information necessary to evaluate your qualifications for this position. These responses are considered part of the selection process. A resume may be attached; however, it will not substitute for a completed application. Incomplete applications will not be considered. Please do not write "see resume" as a response to the questions. In accordance with § 19.2-392.15, applicants are not required to provide information regarding sealed arrests, charges, or convictions in response to any questions or inquiries during the hiring process.

Additional Information

Work Hours: The specific work hours for this position will be determined at the time of hire and may vary. This position requires shift work, including weekends, evenings, holidays, special events, and scheduled and unscheduled overtime.

Work Location: ACPD main office is located at 1425 North Courthouse Road. However, job duties are performed throughout the County including patrol both on foot and while driving a County-issued vehicle.

Salary: All new employees are hired at the Public Service Aide I classification. After 18 months, with satisfactory performance, employees may be eligible for movement from the Public Service Aide I to the Public Service Aide II. The salary range for the two levels are as follows:

• Public Service Aide I: $23.46 - $35.82 hourly/ $48,796.80 - $74,505.60 Annually
• Public Service Aide II: $26.05 - $39.71 hourly/ $54,184.00 - $82,596.80 Annually

This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County’s generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment .

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