What are the responsibilities and job description for the Customer Service Representative position at ARL Incorporated?
Job Title: Customer Service Representative
Location: Emmitsburg, MD
Agency: FEMA
Job Summary
The Customer Service Representative (CSR) interacts with customers by addressing inquiries and resolving complaints. The CSR delivers effective customer service in an educational/training environment.
Essential Functions
- Reconcile duplicate accounts
- Process mail (paper and electronic)
- Routine request responses
- Group verification reports
- Requests for official transcripts
- Other duties as assigned
Job Specifications
- Ability to read, write, speak and understand English
- Computer-literate with Microsoft software (Word, Excel, Outlook)
- Experience in providing courteous customer support at a distance via telephone, email and the internet
Education: High school diploma or equivalent
Experience: Requires 1 – 2 years of experience providing customer service
Must be able to pass DHS Suitability