IT Support Technician

Job Overview

Join our ArkWare team as an IT Support Technician to become the backbone of our technology operations. In this energetic role, you will deliver exceptional technical support to ensure our IT infrastructures run smoothly and efficiently. Your expertise will respect and help users, troubleshoot hardware and software issues, and maintain vital network systems. Passionate about solving technical challenges and providing your best customer service, this position offers a fantastic opportunity to grow your experience while making a real impact. We are committed to fostering a supportive environment where your skills can shine and your contributions are valued.

Duties

• Provide prompt and professional technical support to end-users onsite, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot computer hardware components, peripherals, and operating systems such as Windows and macOS.
• Handle business critical I.T. tasks and system improvements.
• Support network infrastructure including LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, firewalls, network troubleshooting, and installation of security tools.
• Troubleshoot, Research, and evaluate technical issues, hardware, and software in finding solutions.
• Ensuring accurate documentation of services, incidents and resolutions.
• Assist with computer management tasks such as software deployment, workstation-hardware-software-printers installation, and ensure component work together seamlessly.
• Collaborate with team members on complex technical troubleshooting involving I.T. and Network, maintain system upgrades and updates to ensure minimal downtime.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Assistance in projects in Network Cabling, Security Equipment implementation, I.T. or Data Migrations, or Server implementation.

Qualifications

• Associate degree or equivalent experience; additional certification is a plus
• 1- or 2-year(s) experience in I.T.
• Proven experience in technical support roles with a strong understanding of troubleshooting.
• Solid knowledge of Windows operating systems, and computer networking fundamentals including TCP/IP protocols.
• Hands-on experience with equipment troubleshooting—hardware repairs, software diagnostics, network issues—and customer service skills to communicate effectively with team and users at all levels.
• Ability to analyze problems onsite quickly and develop effective solutions while maintaining a positive attitude under pressure.
• Strong communication skills for clear documentation and user interactions; ability to work independently or as part of a team in any environment.

Requirements

• Personal Vehicle
• Valid Driver’s License
• Traveling throughout the Rio Grande Valley

Join us as an IT Support Technician where your technical expertise fuels our success. Bring your passion for problem-solving and customer service to a role that offers continuous learning opportunities in all types of workspaces dedicated to innovation and excellence.

Pay: From $9.50 per hour

Benefits:

• Flexible schedule
• Paid time off

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Harlingen, TX 78550 (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Salary : $10