Senior Salesforce Technical Lead

Job Description:

The Senior Salesforce Technical Lead will provide technical leadership for the design, development, and maintenance of a healthcare Scheduling Application built on the Salesforce platform.

This role is responsible for ensuring that solutions are scalable, secure, performant, and aligned with business objectives and regulatory requirements.

As a trusted technical advisor, the successful candidate will act as the Salesforce and scheduling application subject matter expert, working closely with product management, business leaders, and cross-functional teams to define solution strategy, guide implementation, and drive continuous improvement across the platform.

This position requires strong experience in Salesforce architecture, integrations, data management, and enterprise application delivery within complex business environments.

Development, Architecture & Delivery

• Collaborate with business and product teams to assess requirements, evaluate solution feasibility, and recommend optimal Salesforce-based approaches.
• Translate business requirements into scalable technical designs and implementation specifications.
• Own and maintain solution architecture, system landscape, and integration architecture documentation.
• Design secure, scalable, and maintainable solutions aligned with Salesforce Well-Architected Framework principles.
• Serve as a technical SME across Salesforce Platform, Field Service, automation, and enterprise integrations.
• Provide technical leadership through design reviews, code reviews, and development team mentoring.
• Lead resolution of complex production issues and provide Level 3 support for critical business functions.
• Drive Agile/SAFE delivery practices and support incremental releases within Program Increment (PI) cycles.

Technical Expertise

• Deep expertise in Apex, Lightning Web Components (LWC), and Salesforce platform development.
• Experience with Field Service (FSL) scheduling and optimization.
• Strong experience with asynchronous processing, batch frameworks, scheduling, trigger frameworks, and fflib enterprise design patterns.
• Advanced knowledge of SOQL, platform data architecture, performance optimization, and governor limit management.
• Extensive experience designing and implementing integrations using MuleSoft, IBM Integration Bus, or similar middleware platforms leveraging REST, SOAP, event-driven, and pub/sub patterns.
• Proven ability to troubleshoot complex system issues using logs, monitoring tools, and root cause analysis techniques.
• Experience leveraging AI/Agentforce/Copilot capabilities within Salesforce where applicable.

Platform Governance & Operations

• Strong understanding of Salesforce DevOps, CI/CD, release management, and deployment best practices.
• Experience with deployment tools such as Copado, Gearset, Auto RABIT, or equivalent tools.
• Drive continuous platform improvement by reducing technical debt and enhancing scalability, security, reliability, and maintainability.
• Ensure compliance with SOX, privacy, security, and regulatory requirements in a controlled enterprise environment.
• Effectively collaborate across onsite, offshore, and nearshore teams, including Product, Business Analysis, QA, Operations, and Support functions.
• Expertise in platform scalability, governor limits, data volumes (LDV), and performance engineering.
• Experience in Multi Org – Salesforce environments w/ Data Cloud (nice to have)

Leadership & Professional Skills

• Exceptional communication, stakeholder management, and cross-functional collaboration skills.
• Demonstrated emotional intelligence, resilience, and ability to perform effectively in high-pressure environments.
• Open to feedback, committed to continuous improvement, and focused on delivering team success.
• Strong ownership mindset with a passion for learning emerging Salesforce technologies and industry best practices.

Education & Experience

• 10 years of Salesforce platform experience, including solution architecture, customization, and enterprise application support.
• Proven track record leading large-scale Salesforce implementations in complex enterprise environments.
• Salesforce certifications such as Application Architect, System Architect, or CTA pathway certifications are highly preferred.
• Prior experience with Java, .NET, or other enterprise application development platforms is an asset.