What are the responsibilities and job description for the Estimation Specialist position at Arkansas Urology?
Description
Estimation Specialist
Little Rock, AR
Description
Estimations Specialist
Key Responsibilities:
- Cost Estimation & Analysis: (TOS Pre-Service)
- Responsible for monitoring the patient cases assigned for an estimate request along with monitoring the appointment report for missed cases.?
- Provide accurate, timely, and comprehensive cost estimates for patients based on their insurance coverage and the services they will receive. (i.e. In-Office Procedures such as cancer injections, medications, radiology, office procedures)
- Work closely with clinical teams and billing departments to ensure estimates are precise and aligned with the patient’s care plan.
- Ensure that patients are informed of potential out-of-pocket costs and payment expectations through the delivery of estimate paperwork via the necessary tools within the EMR or other Estimations tools and Software (i.e. Rivet)
- Pre-Visit Collections
- Collect payments of all pre-surgery deposits and full estimates ahead of their scheduled procedure at CSC, Hospital; notify clinics of any unpaid amounts that would be collected at the time of service.
- Collect payments of all estimates provided to patients prior to scheduled services at AU clinics; notify clinics of any unpaid amounts that would be collected at the time of service.?
- Collect any outstanding balances as required per AU’s Collections policy
- Pre-Visit Analysis
- Collaborative Support: (TOS Pre-Service)
- Work closely with the billing, insurance, and financial assistance departments to ensure seamless service for patients.?
- Collaborate with other team members and clinical teams to ensure accurate data entry, processing of estimates, and resolution of any financial-related issues.
- Patient Education: (TOS Pre-Service)
- Provide education to patients regarding their financial obligations and help them understand their rights and options. Offer reassurance and support to ease patient stress surrounding financial concerns.
- Serve as a point of contact for clarifying cost estimations for patients, insurance companies, and external stakeholders, ensuring a clear understanding of financial responsibility.
- Technology Use
- Utilize healthcare software tools and systems (such as Electronic Health Records (EHR), billing systems, and estimating platforms) to automate and enhance the estimation process.
Required Qualifications:
- Minimum of 2 years of experience in healthcare billing, financial services, or a similar role.
- Strong knowledge of healthcare insurance plans, billing practices, and financial assistance programs.
- Exceptional customer service skills with the ability to communicate complex financial information in a clear and compassionate manner.
- Experience with healthcare software systems (e.g., EHR, patient billing systems) and Microsoft Office Suite.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy.