What are the responsibilities and job description for the Centralized Scheduler position at Arkansas Urology?
Description
Centralized Scheduler
GENERAL DESCRIPTION OF POSITION
Responsible for daily function of the scheduling office and assisting with patient needs.
HOURS
Monday-Friday 7:45AM-4:32PM
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet patients in polite, prompt & helpful manner. Provide necessary instructions and direction.
- Update patient information, provide any necessary forms needing completion, obtain medical records, updated insurance information, schedule/cancel/reschedule patients, etc.
- Answer phones in pleasant manner and accommodate patient needs, record messages for physicians and nurses & revise patient schedules
- Schedule radiology and/or procedures, as directed.
- Prepare appointment schedules to provide physicians with accurate list of patient workload.
- Request historical medical records from referring provider or primary care physician as needed for treatment of the patient. Which include but are not limited to lab work, past radiology reports, consult notes, surgical notes, office visit summaries etc.
- Use effectively the current operating system for Electronic Medical Records including appointment management and use of system for scheduling properly
- Maintain adequate level of office supplies
- Address questions in regards patient appointments
- Maintain patient confidentiality and compliance with HIPAA laws and regulations
- Manage daily tasks and clinical inbox
- Answer and respond to referrals and voicemails
- Perform any other related duties as required or assigned.
Requirements
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 0 to 6 months related experience or training. Or equivalent combination of education and experience.
ADDITIONAL INFORMATION
Experience: Minimum of 6 months of related experience, preferably in a healthcare setting. Knowledge of EMR/EHR systems and Microsoft Outlook. Familiarity with scheduling appointments and working within a call queue preferred.