Guest Services Associate

Description

Position Title: Part-Time Guest Services Associate (12-20 hours per week)

Reports To: Manager of Guest Services

Status: Hourly, Non-exempt

Updated: October 1, 2026

Job Summary: The Guest Services Associate serves as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming museum experience. Responsibilities include greeting and assisting guests, processing admissions for theatrical performances and special events, handling program and class registrations, and managing ticket sales and reservations. The role requires enthusiasm, strong communication and problem-solving skills, proficiency in point-of-sale systems, and the ability to work efficiently in a fast-paced environment. Ideal candidates will have a passion for the arts, excellent interpersonal skills, and a commitment to enhancing visitor engagement.

Must be able to work at least two nights a week and weekends.

Key Responsibilities

General

• Arrive on time and ready to work, as scheduled.
• Maintain an accurate record of time worked using web-based time and attendance system.
• Work occasional mandatory overtime, as necessary.
• Work in a professional and cooperative manner with other AMFA associates and employees.
• Maintain a professional, neat, clean, well-groomed appearance.
• Assist with other duties as assigned.
• Greet all AMFA guests in a warm, hospitable manner, smiling, making eye contact, and acknowledging them verbally.
• Answer questions and proactively provide information to guests about daily activities and special events. Keep up to date with current events on site.
• Learn and maintain proficiency with the ticketing software program (Tessitura), N-Scan ticket scanners, and tablets used for ticketing and tracking of guest information.
• Assist in daily set-up, closing, organization, and cleanliness of all Guest Services locations and ensure that all materials and information displayed are current and well stocked.
• Actively promote and sell membership.
• Offer concierge-like services for guests interested in other Little Rock attractions and venues.
• Assist with Guest Services oriented tasks during special events, exhibition previews and at other times as assigned.
• Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
  
  

Desk Host Responsibilities

• Utilize customer service skills by checking in Museum guests in a friendly manner.
• Accurately and efficiently conduct transactions for Museum admissions, programs, class registrations, theater performances, events, and membership sales and renewals.
• Become knowledgeable in class offerings at the Windgate Art School.
• Manage and reconcile cash drawer and credit card transactions in a fast-paced environment.
• Ensure that guests are oriented and well informed about their Museum visit.
  
  

Theater Usher Responsibilities

• Examine and scan theater tickets to verify authenticity and direct patrons to correct seats.
• Orient guests with the performance venue entrances and exits.
• Remain at assigned post throughout the performance and monitor to ensure guests are in compliance with performance rules and regulations.
  
  

Qualifications

Qualifications, Knowledge, Skills, and Abilities

• Prior experience and/or training in a customer service-oriented field preferred.
• Prior experience with Tessitura preferred.
• Ability to be punctual and adhere to scheduled hours.
• Ability to remain calm, patient, and professional when handling guest concerns.
• Ability to work collaboratively with others and use good judgment.
• Ability to work a flexible schedule including nights, weekends, holidays and mandatory overtime.
• Ability to read written materials and procedures.
• Must possess strong interpersonal and communication skills for interacting with guests and colleagues.
• Proficient in Microsoft Office Suite
  
  

Working Conditions And Physical Requirements

• Sitting: Ability to regularly sit for extended periods (up to five hours) while performing administrative duties, including planning, scheduling, and computer-based work.
• Standing: Ability to regularly stand for prolonged periods (up to five hours) during events, including setup, execution, and breakdown activities.
• Walking: Ability to regularly walk frequently throughout event spaces, offices, and outdoor venues, sometimes over uneven surfaces.
• Climbing Stairs: Ability to regularly ascend and descend stairs multiple times during the workday, as required by event venues and office locations.
• Lifting and Carrying: Ability to occasionally lift, carry, push, and/or pull materials and supplies weighing up to approximately 25–30 pounds, occasionally more with assistance.
• Manual Dexterity: Ability to regularly use hands and fingers for handling materials, operating equipment, and using office tools.
• Computer Use: Ability to regularly use a computer, keyboard, mouse, and standard office software for communication and documentation.
• Communication: Ability to regularly communicate effectively and professionally, both verbally and in writing, with guests, staff, vendors, clients, and the public in a variety of environments, including noisy event settings.
• Visual Acuity: Ability to see and read printed and digital materials, monitor event details, and observe surroundings to ensure quality and safety.
• Hearing Acuity: Ability to hear and understand spoken communication in person and over the phone, including in environments with background noise.
• Mobility and Endurance: Ability to maintain physical stamina and mobility to meet the demands of event schedules, which may include evenings, weekends, and extended hours.
• Work is primarily performed inside the Museum, both in working and event spaces.
• Occasionally, but temporarily, exposed to outside weather conditions; occasionally includes rain, snow, ice, sleet, and extreme hot or cold temperatures.
• Occasionally exposed to noise levels up to eighty-five decibels.