Technical Consultant, Key Accounts

Description

About ARKANCE US Company:

ARKANCE US, is a leading provider of AECO technology solutions. In June 2023, ARKANCE acquired U.S. CAD. ARKANCE was established in 2018 to become the leading digitalization partner for the AECO and manufacturing industries. Through its Partner to Build Smarter strategy, ARKANCE is a major global technology and services provider with over 40,000 customers worldwide and an Autodesk and Bluebeam Platinum Partner. ARKANCE delivers its purpose-built in-house solutions that integrate with Autodesk products under the Be.Smart Portfolio to improve project outcomes. To learn more, view our corporate brochure or https://www.arkance.us/

At ARKANCE US, our culture is built on the values of respect, courage, entrepreneurship, and friendliness. These values guide how we collaborate, innovate, trust, and support one another—creating an environment where every team member can thrive and contribute to shared success.

Position Overview

The Technical Consultant serves in a critical role supporting sales and delivery, driving customer success through expert consultation, solution design, and implementation excellence. This role combines technical expertise with strategic problem-solving to help AEC industry clients maximize value from their technology investments.

Technical Consultants support customers throughout their journey with ARKANCE solutions and technologies. While primarily focused on post-sales delivery, the role requires flexibility to engage in pre-sales activities when technical expertise is needed to advance opportunities.

This role offers exceptional growth potential at the convergence of consulting, engineering, and customer enablement. It provides hands-on experience ideal for professionals building careers in data engineering, construction technology, or solution architecture, with exposure to enterprise-scale implementations and emerging technologies in the AEC sector.

Required Qualifications

Technical Expertise

• Degree in Construction Management, Architecture, Engineering, or similar AECO fields
• 5-7 years of Subcontractor, General Contractor, and/or Owner/Developer industry experience
• General knowledge of ERP systems prevalent in the construction industry
• Comprehensive understanding of costing mechanisms including Budgeting, Pay Applications/Requisitions, Change Management, and Forecasting
  
  

Business and Industry Knowledge

• Thorough understanding of Construction Project Lifecycles
• Ability to coordinate effectively when multiple project priorities conflict and provide viable solutions
• Excellent communication and presentation skills to effectively communicate solutions/benefits of technology and services
• Proficient with Microsoft Word, PowerPoint, and Excel
• Willingness to travel up to 50%
• Good working attitude and desire to be a key team member making a difference in the construction industry
• Proven track record as a thought-leader in previous roles and the industry at large
• Proactive commitment to project/customer success
• Proven ability to drive customer satisfaction in fast-paced, high-stress environments
• Demonstrated ability to work with industry-specific companies at business-to-business level, identifying and providing solutions that fulfill client business needs
  
  

Preferred Qualifications

• Extensive knowledge of Autodesk offerings
• Proven sales knowledge and experience in sales methodologies
• Familiarity with Revit/Navisworks best practices and workflows
• Thorough understanding of integrations between systems, such as middleware
  
  

Personal Attributes

• Continuously pursue self-improvement in teaching, mentoring, and consulting capabilities
• Maintain high personal and professional standards with strong attention to quality
• Thrive in collaborative team environments while contributing to overall success
• Demonstrate unwavering business ethics and commitment to maintaining ARKANCE US's respected industry reputation
• Show willingness and availability for regional and national travel as required
  
  

Customer Focus

• Establish and maintain high levels of customer confidence and trust
• Demonstrate genuine desire to contribute meaningfully to the design industry
• Exhibit "make-it-happen" attitude with commitment to customer success
• Show flexibility in adapting to diverse customer needs and project requirements
  
  

This position offers the opportunity to work with industry-leading technology while making a direct impact on customer success in the dynamic AECO industry.

Essential Functions

Customer-Facing Services (30%-50% Billable Time)

• Drive successful implementations for Construction-specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $50M in annual revenue
• Manage up to 10 implementations simultaneously, including both strategic and program-level customers
• Deliver advanced training, consulting, and implementation services focused on high-level scenarios specific to Autodesk Construction Cloud portfolio
• Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs
• Develop detailed proposal documentation with schedules of work based on customer needs and recommendations
• Deliver on-site training as a professional technical representative to ensure customer satisfaction
• Leverage real-world construction experience to define customer workflows and identify stopgaps and deficiencies
• Develop and implement detailed customer installations and implementation plans that optimize software use for construction processes
• Support customer success through technical product implementation, consulting, mentoring, training, and support services
• Provide technical product assistance ensuring technical satisfaction
• Establish high level of confidence with major accounts while maintaining equal commitment to small and medium-sized accounts
• Adhere to company-standard technical implementations to address specific customer needs
• Manage $XX or more of customer project work quarterly
  
  

Sales Support Activities (20%-30% Pre-Sales Time)

• Lead late-stage pre-sales scoping sessions to define scale and scope of potential implementations
• Develop and conduct professional product presentations and demonstrations to generate sales
• Partner with sales team to share in-depth product and customer knowledge to increase sales of Autodesk products and ARKANCE-supported solutions
• Identify additional products and services to develop current accounts and meet unrealized customer needs
• Provide competitive analysis of Autodesk products versus competitive products throughout the post-sales cycle
• Provide technical feedback to Autodesk based on customer observations to influence product updates
• Relay information to Autodesk regarding new product enhancements and prioritizations based on customer input
  
  

Administrative and Development Activities (10%-20% Overhead Time)

• Provide mentorship and leadership to Technical Specialist team, setting standards for excellence
• Champion innovative approaches and continuously enhance customer experience
• Maintain industry-recognized leadership position through social networking and public events including: product tips/tricks, white papers, publication articles, marketing presentations, tradeshows, AU presentations, and blogging
• Maintain cutting-edge experience with Autodesk Tools within 2 years of release and other software applications as determined by management
• Complete mandatory weekly digital timesheet accounting
• Maintain consistent tracking of customer hours and communication with Project Managers
• Provide open communication with project-assigned PM regarding project probability of success/failure
• Individual targets may vary based on assignments and initiatives tasked to the team members.
• All other duties as assigned
• Duties and assignments are subject to change
  
  

Physical Requirements

• Requires prolonged period of sitting, with occasional standing
• Continuous use of computers and other office equipment
• Occasionally required to lift, carry, push or pulling and/or move up to 10-25 lbs.
• The ability to travel may be required for key events
  
  

Pay range for this position: $98k-135k

Equal Opportunity Employer/Veterans/Disabled