Hotel Front Desk Attendant

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation: $16.50 - $17 hourly

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  
  

Responsibilities

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Field customer complaints when necessary
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers