Hotel Front Desk Attendant

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Compensation: $15.50 - $17 yearly

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
  
  

Responsibilities

• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Take reservations in person, via email, or over the phone, including group bookings.
• Handle guest check-ins, check-outs, and payment processing with accuracy.