Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Compensation: $12 - $14 hourly

Qualifications

• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to work flexible schedules, including weekends and holidays.
• Proven customer service experience with a strong guest-focused mentality
• Experience in hospitality or customer service is preferred but not required.
  
  

Responsibilities

• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Take reservations over the telephone, through emails and in person, including groups
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift