Fire & Security Systems Monitoring Coordinator

ARK Systems has an IMMEDIATE OPENING!

for a FIRE & SECURITY SYSTEMS MONITORING COORDINATOR to support our Operations team.

UP TO $3,000 SIGN-ON BONUS!

Summary:

This position provides support and oversight of the company’s central station monitoring contracts, invoicing, direct customer service, and work as part of a team supporting the Operations department.

Duties/Responsibilities:

• Activates new monitored accounts online and verifies signals with field staff and the central station.
• Detailed data input and processing
• Sets up new monitoring customers within the database.
• Updates, terminates and maintains existing accounts and database
• Contacts new customers and welcomes them to our company.
• Follows up with documentation to new customers.
• Prepares security alarm registration paperwork for new contracts.
• Reviews daily Late-to-Test signal reports and sends documentation to customers as required.
• Reconciles monthly central station bill.
• Resolves communication issues and other problems that may arise with the Central station staff as required.
• Suggests and implements new processes and procedures as required for a positive work flow.
• Other duties as assigned.

Required Skills/Abilities:

• Office administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2 years of related experience.
• Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems
• Good oral/written communication skills
• Ability to work in a high volume/fast-paced environment and handle multiple tasks.
• Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Positive and respectful attitude. Strong customer relations knowledge.
• Able to maintain good working relationships with management staff, employees and customers.
• The ability to learn and comprehend technical concepts as they relate to the security and life safety industry

Education and Experience:

• Proficiency in MS Office.
• Proficiency in working with Computerized Software of a various type
• 2 years of related clerical experience.
• Industry specific technical knowledge/ formal training a plus

Physical Requirements:

• Must be able to lift to 25 pounds at a time.

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