What are the responsibilities and job description for the Software Architect position at ARK Infotech Spectrum?
The ideal candidate will have strong experience managing and developing large-scale ServiceNow environments, a solid understanding of ITSM and ITIL frameworks, server-side API development expertise, and proficiency in PowerShell scripting. The role also involves workflow automation, multi-cloud resource provisioning, platform governance, technical documentation, and knowledge transfer to team members.
Key Responsibilities
- Design, develop, configure, test, implement, and maintain enterprise ServiceNow applications and solutions.
- Administer and maintain ServiceNow Development, Test, and Production environments, ensuring platform stability, availability, security, and performance.
- Manage platform configurations, system updates, application promotions, environment cloning, and change management activities.
- Create, maintain, and enhance ServiceNow forms, workflows, business rules, automation, and self-service features.
- Develop and maintain server-side APIs and integrations between ServiceNow, third-party applications, and cloud-based solutions.
- Implement automated workflows to streamline ITSM processes, improve operational efficiency, and reduce manual intervention.
- Leverage ServiceNow capabilities to establish a unified framework for multi-cloud resource provisioning, management, and governance.
- Research and evaluate third-party technologies and cloud solutions to ensure seamless integration with the ServiceNow platform.
- Apply ITSM and ITIL best practices to improve service delivery, incident management, problem management, change management, and configuration management processes.
- Develop and maintain PowerShell scripts to automate administrative tasks, system operations, integrations, and routine maintenance activities.
- Troubleshoot complex application, integration, configuration, and platform-related issues and provide advanced technical support.
- Collaborate with business stakeholders, IT teams, vendors, and customers to gather requirements and translate them into technical solutions.
- Provide technical guidance, mentoring, and knowledge transfer to Software Engineers and Associate Software Engineers.
- Maintain technical documentation, configuration records, implementation procedures, and operational support materials.
- Work independently and collaboratively to deliver secure, scalable, reliable, and maintainable solutions.
Required Skills and Qualifications
- ServiceNow Platform Development and Administration: Strong experience managing, developing, configuring, and supporting large-scale ServiceNow environments.
- IT Service Management (ITSM) and ITIL: Solid understanding of ITSM concepts, ITIL frameworks, and enterprise IT service delivery processes.
- Server-Side API Development: Experience designing, developing, testing, and maintaining APIs and integrations for enterprise applications.
- PowerShell Scripting: Proficiency in PowerShell scripting for automation, administration, system integration, and operational support.
- Experience maintaining multiple ServiceNow environments, including Development, Test, and Production.
- Experience developing ServiceNow workflows, forms, automation, and self-service capabilities.
- Knowledge of cloud technologies, third-party integrations, multi-cloud resource provisioning, and governance.
- Experience with application configuration, system upgrades, change management, deployment, cloning, and security controls.
- Strong troubleshooting, analytical, problem-solving, and technical design skills.
- Excellent communication, collaboration, mentoring, and stakeholder management abilities.