Client Liaison

ICU Client Liaison Job Description

Our high-volume 24-hour Emergency Veterinary Hospital in Peoria, Arizona is looking for an experienced Veterinary Scribe to join our growing team!

Arizona Veterinary Emergency & Critical Care Center has been a leader in providing the Valley’s veterinary emergency and critical care services. We operate 24-hours a day, seven days a week, to provide comprehensive and compassionate emergency and critical care for animals.

Our Mission is to "To INSPIRE excellence in veterinary emergency and critical care, today and tomorrow.”

About Ethos:
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

About this position:

The goal of this position is to enhance the client and patient experience by creating smooth communication, transitions and expectations between the client and the doctor/technical teams and therefore allowing doctor/technicians to focus on the medical aspects of care.

Job Expectations:

· Familiarize yourself with the inpatient cases first thing in the morning- for each inpatient and client

· Determine the financial status of each hospitalized patient while inpatient doctors are in rounds

· Review and adjust all patient charges to ensure accuracy and capture of all charges.

· Ensure finances on inpatients are discussed and collected on a daily basis

· Find the doctors after rounds for a review of the cases and any tasks that can be completed (Ex.Fluffy’s owner can be called right away, please start a new estimate for Lucky, Spike and Chico)

· Call in any needed prescriptions

· Create/drop off interdepartmental consult forms etc

· Arrange and facilitate visits where they are allowed

· Starting medical record documentation as needed

· Position yourself near the doctors whom you will be working to be accessible

· Approach the doctors looking for ways in which you can help them

· Offer ICU clients a picture/video/facetime at least once every day

· Ensuring ICU Transfers are taken in a timely manner.

· Ensure clients are updated in a timely manner.

· If doctors are in rounds, give a minor update to the client and ensure Doctor returns client call in a timely manner.

· Ensures organized and efficient client/patient flow for the inpatient service and as time permits, the outpatient service

· Remain acutely aware of wait times for ICU clients on the phone, in person or at discharge and work to minimize

· Assist with resolving client needs, concerns, and/or complaints

· Concisely document pertinent client communications and advise the attending veterinarian of these communications (close the loop consistently and timely)

· Review and ensure records are complete. Finalize and send record daily to pDVM.

· Verif that ICU Doctors have called pDVM with update.

· Review discharge instructions with owners and discharge the patient as long as you feel comfortable (doesn’t have extensive instructions for SQF admin, insulin treatment, feeding tube etc)

· Familiarize yourself, as time permits, with the discharge format/canned discharges, the goal is to be able to start the discharges with a reasonable amount of certainty for what the template will be, additionally, inputting medications as directed by the doctor

· Check lab callbacks, consult with the doctor to determine results that can be called by you or identify the doctor that will call and place with a reminder note next to doctor’s workstation to call

· Callbacks need to be completed each day

· As time permits (once inpatient care is completed) assist the outpatient doctors

· Ensure initial TPRs are in records

· Ensure history forms have been completed by owners and are in the record/record started

· Ask to help them make estimates and call owners with estimate

· Drop off interdepartmental forms, double check labs have been submitted to outside labs or paperwork taken care of etc

· End of day rounds with mid CAs (separate from the outpatients rounds)

· On your last shift for the week, communicate (e-mail, phone call etc) with partnering ICUC about the ICU patients that are remaining in hospital and any loose ends that need attention

*Additional admin duties may be provided

Qualifications:

· Possesses superior written and verbal communication skills.

· Possesses superior organizational and multi-tasking skills.

· Demonstrates strong interdepartmental and team collaboration.

Compensation:

Commensurate with experience. Benefit package included medical, vision, dental, generous CE allowance, overtime, uniforms, 401K match, and PTO.

Schedule:

· To be determined based on hospital needs

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20