IT Portfolio Management Analyst I / II

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

IT Portfolio Management Analyst I / II

PMO Support | ServiceNow | Power BI | Portfolio Analytics

As an IT Portfolio Management Analyst at APS, you’ll support the internal PMO by helping project teams navigate governance processes, maintain accurate portfolio data, and deliver insights that drive better decisions. This role combines customer support, data analysis, and process improvement to ensure technology initiatives are delivered with visibility, consistency, and compliance.

Key Responsibilities

• Support project teams with PMO governance and day-to-day inquiries
• Maintain portfolio data in ServiceNow (Strategic Portfolio Management)
• Analyze and report on portfolio metrics using Excel and Azure data sources
• Build and maintain Power BI dashboards to show project and portfolio health
• Maintain documentation, tools, and process artifacts
• Identify opportunities for automation, AI, and process improvements
• Partner with PMs and leaders to provide clear, actionable insights
  
  

What We’re Looking For

• Experience in IT PMO, portfolio analysis, governance, or project reporting
• Hands-on experience with:
• ServiceNow SPM (preferred)
• Power BI dashboard creation
• Advanced Excel
• Strong data interpretation and communication skills
• Customer-focused, collaborative mindset
• Interest in automation, AI, and continuous improvement
  

Minimum Requirements

IT Portfolio Management Analyst I

• Bachelors' degree in Information Technology or related field
• PLUS and one (1) year of prior relevant experience or equivalent combination of education and directly related experience.
• Requires basic technical subject matter knowledge within a job area or system
  
  

IT Portfolio Management Analyst II

• Bachelors' degree in Information Technology or related field
• PLUS two (2) years' of prior relevant experience or equivalent combination of education and directly related experience.
• Requires working technical knowledge gained through experience within a job area or system
  
  

Preferred Special Skills, Knowledge Or Qualifications

• Knowledge of digital technology asset life cycle management processes and supporting tools and services,
• Familiarity with recognized software development and project management methodologies
• Familiarity with IT infrastructure solutions from major vendors
• Familiarity with the use of reporting tools to monitor portfolio activities and analyze portfolio performance.
  
  

Major Accountabilities

• Project Governance Execution& Compliance
• Quality Assurance & Delivery Health Monitoring
• Continuous improvement & process maturity
• Stakeholder Engagement and partnership
• Perform basic reporting and analysis of aggregated portfolio health issues
  
  

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

Arizona Public Service is a smoke free workplace.

Home based: Home based employees primarily work from their home offices and come into an APS facility on an as-needed basis.

• Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
• Working from a home office requires adequate technology and an appropriate ergonomic set up.
• Role types are subject to change based on business need.