What are the responsibilities and job description for the AMI Systems Analyst II (Landis+Gyr Command Center) position at Arizona Public Service - APS?
AMI Systems Analyst II (Landis Gyr Command Center)
The AMI Systems Analyst II plays a critical role in keeping APS’s advanced metering systems running reliably. By supporting the Landis Gyr AMI Command Center and its underlying servers and applications, this role helps ensure accurate meter communications and data flow across the enterprise. That work directly supports billing accuracy, outage response, field operations, and customer service—helping APS deliver reliable power and service to communities across Arizona.
What Your Day Would Be Like:
- Monitoring the health and performance of the AMI Command Center and related systems to ensure reliable meter communications and data delivery
- Responding to system alerts and incidents by reviewing logs, system metrics, and job status to restore service quickly and effectively
- Performing routine system and application maintenance, including health checks, certificate renewals, and scheduled patching activities
- Partnering with IT infrastructure, network, database, operations teams, and vendors to troubleshoot issues and coordinate maintenance or deployments
- Identifying recurring issues and contributing ideas to improve monitoring, runbooks, and overall system reliability
Who We’re Looking For:
- An experienced systems analyst or administrator who has supported production applications and Windows/Linux server environments
- A strong troubleshooter who can follow established procedures, gather meaningful system evidence, and escalate issues appropriately
- A collaborative team member who communicates clearly with technical teams, operations partners, and vendors
- Someone who values reliability, accurate data, and disciplined operational practices like documentation, ticketing, and change management
- A continuous learner with a service‑oriented mindset who looks for ways to improve system stability and support processes
AMI Systems Analyst II (Landis Gyr Command Center)
- Bachelors' degree in Information Technology or relatedfield
- PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
- Requires working technical knowledge gained through experience within a job area or system.
Technical Skills:
- 2 years of experience in server administration and/or application production support (Windows and/or Linux)
- Experience monitoring systems and troubleshooting using logs, services, scheduled jobs, and performance metrics (CPU/memory/disk).
- Working understanding of AMI concepts and architecture (meters, collectors, RF mesh/cellular, HES, MDMS) and how data flows to downstream systems.
- Familiarity with ITSM/ticketing (e.g., ServiceNow), incident management, and change control practices.
- Familiarity with SQL queries and basic database concepts to validate data flow and support troubleshooting.
- Experience administering Windows/Linux servers including patching support, service management, access/credential validation, and working with security/vulnerability remediation guidance; ability to participate in an on-call rotation and collaborate effectively with customers andpeers.
- Experience in AMI Application support and maintenance