What are the responsibilities and job description for the Triage Nurse position at Arizona Gynecology Consultants?
Description:
Arizona Gynecology Consultants is seeking a detail-oriented Phone Triage Nurse to support our clinical teams by managing incoming patient communications regarding gynecologic care. This role does not provide direct, in-person patient care. Instead, you will play a critical behind-the-scenes role by reviewing clinical message queues, returning patient calls, and ensuring timely, accurate follow-up using established protocols.
This position is ideal for a nurse who thrives in structured workflows, enjoys clinical problem-solving, and values consistency, accuracy, and teamwork.
- Monitor and manage clinical message “buckets” in AthenaOne
- Review patient inquiries, symptoms, and requests and respond per clinical protocols
- Return patient phone calls to provide guidance, education, and next steps
- Route urgent or complex concerns to providers appropriately
- Document all interactions accurately and timely in the EMR
- Coordinate with providers, medical assistants, and leadership to ensure continuity of care
- Support efficient patient flow by resolving issues without unnecessary escalations
- Prescription refills
- Placing imaging orders
- Prescription prior authorizations
- Post-op follow-up phone calls
- Schedule patients
- Work closely with surgeons, nurse practitioners, and physician assistants and other staff to coordinate care plans and ensure effective communication
- Participate in quality assurance initiatives and contribute to improving clinic operations and patient care processes
This position is full-time, Monday-Friday.
Requirements:- Active RN license
- Minimum 2 years of nursing experience, preferably in ambulatory care, women’s health, GYN, or primary care
- Experience with telephone triage or clinical call management strongly preferred
- Demonstrated ability to assess patient concerns and determine urgency using established clinical protocols
- Strong proficiency with electronic medical records (AthenaOne preferred)
- Excellent verbal and written communication skills
- Strong documentation skills with attention to accuracy and timeliness
- Ability to manage multiple message queues and meet response-time expectations
- Comfortable working independently while collaborating closely with providers and clinical teams
- Knowledge of and adherence to HIPAA and patient confidentiality requirements
- Reliable attendance and ability to work assigned schedules consistently