Desktop Support Technician

Overall Accountability:

• Configure, set up, install, and support desktops, printers, telephones, LAN hardware and other peripheral devices in a multi-vendor network environment.
• Configuration and installation of approved enterprise use and third-party desktop software to support hardware deployment and refresh.
• Provide support to branch locations and remote users.
• Document potential problems and resolutions.
• Responsible for maintaining the integrity of authorization controls in the department.
• Responsible for maintaining accurate inventory counts and hardware tracking.
• Dependability and reliability are essential.
• Demonstrates troubleshooting skills in the identification and resolution of problems.
• Proactively monitor all devices in the branches for availability and dependability.
• Demonstrate professionalism and willingness to meet AFCU goals.
• Mentor and assist other staff members.

Required Qualifications

Associates degree in Information Technology and two years’ experience in an information technology role supporting desktops and local area networks, or an equivalent combination of education and experience. Knowledge of computer hardware troubleshooting and experience with software applications, Windows O/S, MS Office and Outlook. Ability to provide basic PC training and problem resolution to staff both over the phone and in-person required. Ability to type 25 words per minute. Ability to read, write and speak in English. Ability to read, interpret and analyze written instructions, correspondence and procedure manuals. Ability to write business correspondence, write reports and procedure manuals. Ability to communicate verbally both in person and on the telephone. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Able to perform diagnostic tests, maintenance and repairs to PC hardware and peripheral equipment.

Preferred Qualifications

IT Fundamentals & A Certifications. Microsoft or Network certifications. Experience with password resets, PC and Laptop deployment and refresh and SCCM Imaging.

Physical Requirements:

• Occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl; use fingers constantly to manipulate wires and keys.
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards.
• Frequently required to stand, walk and reach with arms.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• The noise level in the work environment is usually moderate. Must be able to lift 25 pounds.
• Must be able to travel independently to department and branch locations.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Desktop support: 4 years (Required)

Work Location: Hybrid remote in Phoenix, AZ 85008

Salary : $25