Medical Receptionist

Are you an organized, high-energy professional who thrives in a fast-paced medical environment? Arizona Eye Specialists is looking for a dedicated Full-Time Front Office Specialist to join our team. In this role, you’ll be the face and voice of our practice, providing top-tier service through front desk support, call center operations, and insurance verification. This position will be primarily based at our North Scottsdale clinic, but requires flexibility for travel and shift coverage at our other valley locations.

Ideal candidate will have outstanding telephone, communication, and computer skills. Must be organized, multi-task oriented, energetic and possess a positive, professional attitude. Minimum of two years customer service/telephone receptionist experience preferred.

Education and Experience

• High school diploma or equivalent.
• Two-years experience in medical practice and/or customer service preferred.

Essential Skills and Abilities

• Computer literate including knowledge of Microsoft Word preferred.
• Excellent customer service and communication skills.
• Ability to work as a team member.
• Manage multiple tasks simultaneously.
• Highly motivated and organized.
• Empathetic with patients’ needs and concerns.
• Ability to excel under pressure.
• Attention to detail.
• Treat patients and co-workers with respect.
• Provide outstanding patient service.

RESPONSIBILITIES
Patient Check-In/Check-Out:

• Responsible for patient check-in, greeting everyone in a pleasant and professional manner.
• Track patients in the reception area and communicate with them as needed.
• Make copies of scripts for providers.
• Responsible for collecting appropriate payment upon patient check-in or check-out. Assist in collecting past due balances.
• Thank patient by name and offer additional assistance if necessary.

Accuracy with the following information:

• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Scan patients’ insurance card and driver’s license.
• Ensure that proper authorization or referral is collected from the patient.
• Assist patients in obtaining authorization or referrals that have not been received by the practice.
• Enter all new patient demographic information into the computer.
• Put charts in bin for specific physician or technician.
• Mark arrival time of patients in office and assist in making sure patients are seen in a timely manner.
• Schedule follow-up appointment if needed. If not scheduled, follow appropriate recall procedure.
• Ensure payments are collected, documented on superbills, and posted to patient accounts.
• Verify that all payments are accounted for and entered correctly on daily balance reports.

Administrative:

• Place telephone calls on no-show appointments; reschedule as needed.
• Provide back-up support on telephones.
• Ensure reception room is neat and orderly.
• Perform other duties as requested.
• Assist with other general office duties as needed.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Scottsdale, AZ 85258 (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $18 - $20