Care Navigator

Care Navigator

Full-Time, Hybrid Role in Arizona

The Arizona Coalition for Military Families is seeking a dedicated, compassionate, and energetic individual to join our team as a Care Navigator. This full-time, hybrid role is based anywhere in Arizona.

Care Navigators provide short-term, person-centered care navigation and case coordination to Arizona’s 500,000 service members, veterans, and their families. The person in this role works closely with individuals and families to assess needs across a broad range of social determinants of health (SDOH)—including housing, healthcare, mental health, employment, transportation, food security, and benefits—and facilitates timely connections to resources for immediate needs and assistance from long-term providers such as the VA, TRICARE, community-based nonprofits, and county or tribal resources. The team’s focus is on upstream prevention, early identification of needs, and seamless warm handoffs to support systems that can provide sustained care, helping to reduce crisis episodes and improve long-term outcomes.

As part of our nationally recognized collective impact initiative, the Be Connected program serves as an upstream veteran suicide prevention model focused on increasing social connectedness and lowering risk. The person in this role will directly impact lives by helping individuals build meaningful community connections.

What You’ll Do:

• Conduct phone, virtual, or in-person intakes with service members, veterans, and family members to assess needs across well-being domains (e.g., housing, employment, healthcare, behavioral health, food security, social connections) using a strengths-based and culturally sensitive approach.
• Determine the appropriate internal referral path based on the individual’s unique circumstances and needs, such as housing, food, healthcare, behavioral health, or benefits, and match them with the appropriate ACMF team member.
• Facilitate warm handoffs between the person seeking help and internal team members, ensuring clarity, continuity, and support during transitions.
• Ask suicide-related questions about previous suicidal ideations/attempts during the eligibility screening process. Facilitating connection to crisis care as needed (support provided by team).
• Document all activities in the case management and resource tracking systems with a focus on accuracy, security, and timeliness.
• Research and maintain knowledge of local, state, federal, and nonprofit resources to match clients with appropriate services.
• Support individuals in discovering new interests, re-engaging with their community, and developing sustainable plans for long-term connection and belonging.
• Follow up on referral outcomes, checking in with individuals to ensure services were accessed, and identifying if additional support is needed.
• Update internal databases and tools with current information about eligibility, access points, and contact information for commonly used resources.
• Collaborate with ACMF team members and community partners to ensure coordinated, comprehensive support.
• Participate in weekly case reviews, team huddles, trainings, and outreach events to stay current on resources, workforce trends, and community opportunities.
• Conduct outreach for the Be Connected program (meetings, phone calls, presentations, exhibitor tables, etc.).
• Support the reporting of the program's impact (daily and monthly metric tracking, vignettes, impact stories, etc.).
• Participate in a lean management approach to apply continuous learning and improvement to the effectiveness of each engagement approach, so those lessons can be applied to the next project.
• Other special projects, initiatives, and duties as needed.
• Periodic in-state travel is required, with all travel expenses covered.

What We Offer:

• A supportive, mission-driven team passionate about making a difference.
• A strategic, trauma-informed, and upstream prevention model recognized at a national level.
• Cell phone and internet stipend provided.
• Paid employer health insurance, 403(b) with 6% employer contribution, vacation and sick/mental health time, and paid parental leave after one year.
• A cell phone and internet stipend.
• Covered statewide travel (primarily day trips, with some overnight).

What You Bring:

• A bachelor’s degree or equivalent combination of education and experience.
• A strong desire to work one-on-one with Arizona’s military, veteran, and family population.
• Trauma-informed perspective and experience working with individuals affected by trauma or MST.
• Enthusiasm for increasing social connectedness through classes, events, and support groups.
• Strong attention to detail, tech proficiency (Microsoft Office, Google Suite, CRM, cloud platforms), and a team-based, solutions-oriented mindset.
• Ability to lift and carry up to 35 pounds to support outreach and events.

Important Dates & Details:

• The first review of candidates will take place on January 26, 2026.
• You must be legally authorized to work in the United States.
• You must be proficient in English (written and spoken).
• You may be required to serve a probationary period.
• Applicants will be required to complete an online onboarding process.
• All ACMF team members are required to successfully complete an industry-standard background check. This policy is to ensure the safety, security and integrity of the organization and the communities we serve.

If you're ready to make a real difference for Arizona's military-connected community, we want to hear from you.

TO APPLY:

Please submit your resume along with a letter of interest telling us why you are a great fit, no later than 1/25/2026 for the position at https://www.jotform.com/210734302207038