Office Supervisor/Medical Assistant

Practice Supervisor & Medical Assistant

Job Summary:
Join a growing, innovative surgical group changing the way healthcare feels, for patients and employees. At Arizona Advanced Surgery, we aren’t just a clinic, we are a collaboration of highly skilled surgeons, compassionate care teams, and forward-thinking leaders who believe in excellence, teamwork, and community.

This role blends hands-on patient care with leadership, perfect for someone who loves the clinical side and wants to support management.

This role is responsible for supporting the day-to-day operations and overall performance of a busy outpatient medical practice while fostering a collaborative and patient-focused environment. The position partners closely with physicians and clinical staff to optimize workflows, maintain efficient scheduling, and ensure high-quality patient care. Key responsibilities include assisting with staff onboarding and development, monitoring operational metrics, managing vendor relationships and supplies, and ensuring compliance with regulatory and organizational standards.

The ideal candidate brings strong organizational, communication, and leadership skills, with the ability to multitask and adapt in a fast-paced setting. They are proactive in identifying workflow improvements, supporting team accountability, and contributing to strategic initiatives that enhance patient experience and operational efficiency. This full-time, in-office role offers opportunities for professional growth and requires a commitment to excellence, teamwork, and continuous improvement.

Key Responsibilities

Clinical & Patient Support

• Work one-on-one with providers to support patient care before, during, and after office and surgery visits.
• Room patients, obtain vitals, review medical history, assist during exams and procedures.
• Prepare patient charts and complete provider-directed documentation, including FMLA forms.
• Answer clinical calls, respond to pharmacy and patient questions, and page providers as needed.
• Maintain exam rooms and ensure medical supply inventory is stocked; report equipment needs.
• Provide exceptional patient service and maintain HIPAA compliance at all times.
• Follow clinical workflows and protocols to support safety, quality, and regulatory requirements.

Operational & Leadership

• Oversee daily practice operations to ensure smooth patient flow, efficient schedules, and exceptional patient care.
• Support physicians and clinical teams with scheduling and workflow optimization.
• Assist in onboarding and training staff; support continuing education and professional development.
• Promote collaboration, culture-building, and team accountability across locations.
• Monitor operational performance metrics and support corrective actions as needed.
• Manage vendor relationships, assist with supply ordering, and support contract considerations.
• Ensure compliance with regulatory bodies and internal policies.
• Participate in strategy development and continuous improvement initiatives for processes, care delivery, and patient experience.

Required Qualifications

• High School diploma or GED
• Completion of an accredited Medical Assistant program
• Minimum 1 year Medical Assistant experience
• CPR Certification
• Knowledge of medical terminology and outpatient clinical workflow
• Experience with EMR/EHR systems (eClinicalWorks preferred)
• Excellent written and verbal communication; strong customer service skills
• Strong organizational skills and ability to multi-task in a fast-paced environment

Preferred Qualifications

• Bachelor's degree in Healthcare or Business Administration (or working toward)
• 2 years supervisory or team-lead experience in a medical setting
• Spanish-speaking preferred
• Surgery scheduling or surgical practice experience

Skills & Competencies

• Strong interpersonal and leadership abilities
• Ability to learn new applications quickly; proficiency in Microsoft Office
• Ability to analyze workflow and implement improvements
• Ability to coach and support staff
• Strategic thinking and problem-solving abilities
• Commitment to excellence, confidentiality, and patient-focused care

Schedule & Work Environment

• Full-time, Monday–Friday (day shift)
• In-office role (not remote)
• Moderate physical activity: ability to stand, walk, assist patients, lift up to 25 lbs

Benefits

• 401(k) with company match
• Medical, Dental, Vision insurance
• Life & Disability coverage
• Flexible Spending Account / HSA
• Paid Time Off
• Professional development opportunities

Additional Notes

This hybrid role blends patient-facing clinical support with practice leadership responsibilities to help foster a high-quality, efficient, and patient-centered practice environment. Other duties may be assigned to support practice operations and goals.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person