What are the responsibilities and job description for the Field Service Technician position at Aristocrat Technologies, Inc.?
Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As Senior Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat's people-first culture and bringing fun and passion into the work we do daily. Whether it's driving to a casino, troubleshooting a problem, or installing a new cabinet, we always bring the power of play to life. If you enjoy solving problems, working with a team, and engaging with customers, this is the role for you!
The Senior Field Service Technician provides advanced technical support and guidance in field operations. They handle complex troubleshooting, repairs, and installations, mentor junior technicians, and contribute to efficiency improvements. This role requires a deep understanding of Aristocrat gaming products and a proactive approach to optimizing service quality and customer satisfaction. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
What You'll Do
What We're Looking For
Preferred Qualifications
Physical Requirements
Work Conditions
Note: This position has been deemed "safety sensitive," and all candidates must pass a drug screening before employment may begin
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ identity. EEO M/F/D/V
Our Values
Travel Expectations
Up to 75%
Pay Range
$25.86 - $48.03 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
The Senior Field Service Technician provides advanced technical support and guidance in field operations. They handle complex troubleshooting, repairs, and installations, mentor junior technicians, and contribute to efficiency improvements. This role requires a deep understanding of Aristocrat gaming products and a proactive approach to optimizing service quality and customer satisfaction. You will complete a robust, hands-on, and virtual training program throughout your first 6 months.
What You'll Do
- Perform advanced troubleshooting, conversions, installations, and maintenance of gaming machines, signs, and controllers.
- Resolve complex issues independently or in collaboration with technical support.
- Mentor and provide on-the-job training to junior Field Service Technicians.
- Conduct and document Pre-Site Surveys, ensuring thorough planning for upcoming service activities.
- Analyze and report recurring service challenges and implement corrective actions.
- Manage inventory levels, ensuring proper stock for field operations.
- Collaborate closely with customers to deliver tailored technical solutions and uphold Aristocrat's customer service standards.
- Ensure compliance with safety guidelines and company protocols in all field activities.
What We're Looking For
- High school diploma, GED, or equivalent work experience.
- Preferred associate degree or equivalent work experience in electronics, mechanical engineering, or related fields.
- Minimum of 3 years of experience as a Field Service Technician or equivalent technical role.
- Proficiency in troubleshooting and diagnosing complex technical issues.
- Strong communication and mentorship skills.
- Willingness to travel extensively as needed.
Preferred Qualifications
- Experience as a slot technician, field service of technical products, or other diagnostic work.
- Experience working in the field, being on call, and traveling for work.
- Experience with electronics, mechanics, and troubleshooting.
Physical Requirements
- Can lift and move a minimum of 50 pounds.
- Able to push up to 250 pounds with the assistance of moving equipment.
- Able to climb and balance on ladders.
- Have good manual dexterity, hand/eye coordination, and good eyesight.
- Able to drive and operate a vehicle for extended periods.
Work Conditions
- Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.
- Operate a box truck safely and efficiently.
- Work in a crowded, noisy, and smoking casino environment.
- Travel with little or no notice and for possible extended periods.
- Work flexible shifts as needed (nights, weekends, holidays).
Note: This position has been deemed "safety sensitive," and all candidates must pass a drug screening before employment may begin
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ identity. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
Travel Expectations
Up to 75%
Pay Range
$25.86 - $48.03 per hour
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Salary : $26 - $48