What are the responsibilities and job description for the Hospital Director position at Arista Advanced Pet Care?
Hospital Director – Arista Advanced Pet Care
Location: Jacksonville, FL
Employment Type: Full-Time
About Arista Advanced Pet Care
Arista Advanced Pet Care is transforming specialty and emergency veterinary medicine with a groundbreaking shared-ownership model—putting hospitals back in the hands of veterinarians. Founded by experienced veterinarians, we build new hospitals with a core team of owner veterinarians to create exceptional work environments, prioritize collaboration, and deliver better outcomes through transparency, teamwork, and innovation. As part of the Affinity Veterinary Partners family (and sister company to CityVet), Arista is building state-of-the-art specialty hospitals supported by experienced leadership, modern infrastructure, and a highly collaborative culture.
This role offers the opportunity to help launch and operate a new specialty & emergency hospital while working closely with veterinarian partners (owners).
Job Summary
The Hospital Director is responsible for the full business, operational, and clinical operations management of a newly launched Specialty & 24/7 Emergency hospital. This includes financial performance, team leadership, client experience, compliance, and championing of the Care Navigation function.
Key Responsibilities
Hospital Operations & Strategy
- Lead the launch, day-to-day operations, and long-term strategic planning for the specialty & emergency hospital.
- Ensure smooth, efficient workflow across all service lines.
- Develop and execute operational improvements, service expansions, and client experience initiatives.
- Monitor KPIs, financial metrics, staff productivity, inventory management, and scheduling efficiency.
- Maintain compliance with industry standards, regulations, and best practices.
Leadership & Team Management
- Recruit, train, and retain high-quality veterinary and support staff.
- Mentor and inspire hospital teams, fostering a culture of excellence, collaboration, and continuous improvement.
- Build strong, productive relationships with partner veterinarians and guide the Hospital Operating Committee.
- Support partners in achieving professional and financial goals.
Client Experience & Care Navigation
- Champion the Care Navigation function and ensure its full integration into hospital culture.
- Educate clients and coach team members to improve patient flow, communication, and service quality.
- Utilize patient outcomes, feedback, and happiness surveys to build a culture of continuous improvement.
Community, Marketing & Stakeholder Engagement
- Strengthen relationships with referring veterinarians, including GPs, urgent care providers, and community partners.
- Support marketing strategies to grow hospital visibility and referral volume.
- Participate in veterinary community events to enhance the hospital’s reputation.
Data, Analytics & Decision-Making
- Use data and analytics to drive operational decisions, improve performance, and advance value-based health outcomes.
- Implement measurable systems to monitor client satisfaction, patient outcomes, and revenue performance.
Qualifications
- Bachelor’s degree in business administration, healthcare management, or related field (CVPM/CVBL preferred).
- 5 years of experience in veterinary hospital operations or a similar healthcare setting.
- Proven leadership experience overseeing multi-department or multi-site operations.
- Strong understanding of veterinary medicine, specialty services, and emergency care.
- Demonstrated ability to manage budgets, financial performance, and operational KPIs.
- Excellent communication, organization, and interpersonal skills.
- Proficiency with practice management systems and relevant software tools.
- Strong critical thinking and data-driven decision-making abilities.
- Commitment to exceptional patient care and client service.
Why Join Arista
- Opportunity to build and shape a new specialty & ER hospital from the ground up.
- Close partnership with veterinarian owners in a shared-ownership model.
- High-growth, collaborative environment backed by experienced veterinary leadership.
- Ability to influence hospital culture, operations, and long-term success.