What are the responsibilities and job description for the Client Experience Concierge position at Arista Advanced Pet Care?
Why Arista?
Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.
At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.
Our Core Values & Culture
At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.
We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.
What is Arista?
About the Role
The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times.
A Day in the Life
At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.
In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:
This Employer participates in E-Verify.
Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.
At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.
Our Core Values & Culture
At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.
We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.
What is Arista?
About the Role
The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times.
A Day in the Life
- Focus on the guest experience for each client during any time that they are present in the hospital lobby, exam room area, or visiting their hospitalized pet
- Work closely with the Care Navigation Team to ensure a streamlined, well-organized, and comfortable experience for each client and their pet
- Facilitate hospital teams’ ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication, including updates and information flow through the appropriate channels
- Be the friendly and professional face of the Arista hospital
- Maintain a clean and comfortable lobby & exam room environment
- See full Job Description for additional responsibilities
- Comfort in hospital clinical environment required; Experience in veterinary general practice and specialty/emergency veterinary medicine preferred
- Customer service experience required
- Commitment to exceptional customer service, high-quality care, and overall excellence
- Ability to multitask and prioritize during busy times
- Ability to kindly and compassionately communicate with clients during times of stress
- Ability to calmly and professionally defuse tension and recognize when to seek appropriate support as needed
- Clear and friendly verbal and written communication skills (in-person, telephone, texting, etc)
- Ability to work in-person nights, weekends, holidays, and on-call shifts as needed
- Frequent standing, bending, walking, lifting (up to 20lbs), carrying, and reaching
- Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
- Ability to meet any position-specific screening requirements
- Must be at least 18 years of age at time of hire
At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.
In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:
- Paid Time Off & Floating Holidays
- Personal Pet-Care Program
- Parental Pay
- Flexible Schedules
- Growth Opportunities
This Employer participates in E-Verify.