What are the responsibilities and job description for the Client Services Analyst position at Arietis Health?
At Arietis Health, we recognize the vital role healthcare revenue cycle plays in maintaining the well-being of individuals and businesses alike. Our commitment is to demystify healthcare billing by empowering individuals and collaborating with premier healthcare organizations to address their executives' most pressing revenue cycle challenges. By doing so, we enable them to shift their focus towards providing exceptional patient care. Grounded in the belief of harnessing the expertise of a highly skilled team and advanced technology, we strive to cultivate a seamless patient billing experience that not only excels in efficiency but also delivers superior results. Join us in achieving our mission. We're actively seeking an onsite Client Services Specialist to join our fast-growing team. If you're eager to contribute to redefining the landscape of healthcare revenue cycle management and be a part of our collaborative, positive, and human-centric culture, we'd love to hear from you! Recent college graduates are encouraged to apply.
About the Position: The Client Services Analyst is accountable for developing and maintaining the client-business relationships on behalf of Arietis Health. You will facilitate communications to ensure client satisfaction and manage startups and projects to exceed client expectations.
What You’ll Do: To excel in this role, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Your contribution in this capacity is essential to our shared success.
- Responsible for responding to all emails, faxes, and phone calls within one business day
- Responsible for the business relationship with the client, maximizing relationships by being the lead liaison between Arietis Health and the client.
- New client integrations, working closely with assigned Arietis Health resources to coordinate start-up meetings, ensure the integration plan is being followed and coordinate with both client and Arietis Health teams to ensure a timely and effective go live.
- Prepare, analyze, and present client deliverables to include revenue cycle/financial status, payor trends, accounts receivable measurements, contract negotiations, process deficiencies, while monitoring key metrics to ensure Arietis Health is quickly identifying and resolving potential disruptions to the clients’ revenue cycle.
- Monitor competition of tasks throughout the startup process. Identify any special billing needs and procedures unique to the site and ensure appropriate procedures and policies are implemented to address those needs.
- Develop a solid understanding of all client facilities and practice. Be ready and able to troubleshoot issues with Arietis Operational Teams.
- Document and route issues accordingly then monitor and ensure timely feedback and resolution of issues
- Communicate with clients on a regular basis to ensure Arietis Health meets clients’ current and future needs.
- Be able to professionally communicate results to clients within the designed Arietis Health client delivery format and guidelines.
- Perform other duties as assigned.
- Adherence to the Code of Conduct and Corporate Compliance Program
What You’ll Bring:
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Bachelor’s degree in business or health administration required
- Excellent communication skills for client and provider-facing interactions.
- Proficient in Microsoft Office Suite or related software.
- Experience in working with reports, spreadsheets and Excel.
- Experience in Power Point presentations
- Problem solving abilities.
- Ability to multi-task.
- Possess strong organizational skills.
- Understand HIPAA (Health Insurance Portability and Accountability) guidelines.
- Strong Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
- Strong Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.
- Strong Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Excellent technical writing capability
- Excellent non-technical writing capability
- Excellent telephone skills and manner with customers
- Excellent face-to-face interactions with customers
- Excellent organizational skills
- Excellent process development and documentation skills
What We Offer:
A chance to simplify revenue cycle management, together at a high-growth company! Since our founding in 2020, we’re already helping millions of patients and thousands of providers each year. We are proud to offer:
- Competitive compensation
- 401K plan with company match
- PTO with 12 additional paid holidays
- Telehealth at no cost to employees
- Health, dental, vision, and prescription drug coverage
- Group life insurance, Optional Life, Critical Illness and more.
- Training, development, and mentorship opportunities
Other:
- Our commitment to fostering a diverse and inclusive workplace is unwavering. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
- The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor.
- As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook.
- While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities.
- The work environment characteristics outlined herein represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling these essential functions.
- The physical requirements outlined herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are dedicated to making reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.