What are the responsibilities and job description for the Domestic (Freight Forwarding) Agent position at Aries Worldwide Logistics?
General Responsibilities:
Areas of responsibility included, but are not limited to, the following job functions. Provide pricing of all domestic shipments as requested by customers. Provide viable shipping solutions for all internal and external customers utilizing current tools and computer programs. Utilize graph data indicating pricing trends over time, which will help determine charges during slow and peak seasons. Help with tracking, routing and cutting documentation for domestic shipments and gathering costs for billing.
Specific Job Duties:
- Proactively communicate metrics and project objectives, status, barriers, and results to all levels of the organization.
- Scope the issue then define, build, and implement solution to measure price effectively
- Interact with carriers and agents to obtain information regarding service capabilities and rates
- Interact with operations and supply vendor cost related to quoted charges
- Ensures compliance with corporate, branch and department policies and procedures
- Ensure understanding and achievement of corporate, regional branch OAR's (objectives, actions, and results)
- Understand basic financial goals established by management.
- Provide pricing and budgetary estimates for all Aries products. Obtain feedback regarding comparative positions of rates, while gathering current market data
- Develop and maintain product and service pricing matrices, maintain pricing database, develop standard pricing, develop customer specific pricing in accordance with product management
- Coordinate with product management regarding current cost per carrier and vendor contracts
- Support business development through completion of price and one-off quotes.
- Tracking & routing orders
- Daily Domestic Operations
- Invoicing
- On-call for Domestic Department
- Discrepancies
Requirement
- Five years relevant work experience (Domestic Freight Forwarder)
- Understanding of Domestic Operations Road and Air, Regulatory Compliance
- Identifies and resolves problems in a timely manner
- Strong communication skills with multi-faceted and diverse backgrounds
- Possesses strong computer skills
- Excellent customer service skills
- High School Diploma or GED equivalent