UX Researcher and Designer-Hybrid

UX Researcher and Designer-Hybrid

Responsibilitie

sExecute end-to-end research for high-priority public services, defining challenges an

didentifying opportunities for evidence-based guided experience

.Collaborate with product manager, digital strategist, analytics and other use

rresearchers to create user research plan, hypotheses and shape user requirements fo

rproduct development

.Partner with analytics to synthesize qualitative data with behavioral data, providing

aholistic view of user’s experience

.Compile finished, well-documented research findings to deliver meaningful an

dactionable insights for internal team and stakeholders

.Audit and mature internal user research toolkit, introducing new methodologies tha

tbroadens team’s ability to capture user insights and strengthen with our data-drive

nculture

.Wireframe user journeys based on user research and requirement

s
Mandatory Skil

ls8 years experience required in the followi

ngProven expertise in leading generative (field studies, interviews) and evaluati

ve(usability testing, A/B testing) research and ability to wireframe user journeys bas

edon insigh

tsAbility to translate research hypotheses into actionable research plans using mixed[1]methods and statistically sound analysi

s.Experience recruiting users that align with required demographic and behavior

alprofile

s.Expertise of methodologies that prevent over-generalization, sample under[1]representation, and correlation/causation fallacie

s.Nurture a culture of exploring creative solutions that prioritize the best digit

alexperience for New Yorkers that is informed by strategy, user evidence, analytics a

ndcompetitive researc

h.Inspire cross-departmental partners and colleagues to anchor their work in user[1]centricity, user research methodologies and evidence-based solutionin

g.
Desirable Ski

llsThe successful candidate should possess the followi

ng:Certification in evaluation practice (e.g., The Evaluators’ Institute (TEI)) or equival

enteducation in qualitative evaluation and research methodolo

gy.10 years of experience interpreting complex patterns across qualitative

andquantitative data se

ts.Understanding of statistical principles to evaluate da

ta.Experience working in cross-disciplinary teams of product, engineer and data expe

rtsto deliver products and services that improve user’s experience and organizatio

nalgoals, on ti

me.Experience facilitating group synthesis sessions with cross-disciplinary te

ams(engineering, data, produc

t).Exemplifies diverse representation and accessibility in research practice and p

astprojec