What are the responsibilities and job description for the CLIENT SUCCESS MANAGER position at ARIES FREIGHT SYSTEMS LP?
General Responsibilities:
Account Management Specialist is responsible for managing complex account relationships for the organizations large regional customers. Ensure excellent customer service, operational efficiencies and communications are maintained to achieve revenue and profit goals. Focus on increasing sales and building productive customers relations.
Responsibilities
- Manage overall account relationships for customers to ensure excellent customer service during implementation, the transition to operations and ongoing maintenance of the account.
- Partner with other sales professionals to orchestrate an account sales strategy.
- Primary point of liaison with customer on all business-related matters pertaining to overall business process & implementation, including new potential business, commercial issues, scope of agreement, business improvements, & ongoing performance.
- Maintain overview of the account status at all times and report as required using agreed tools.
- Strategically partner with other departments to ensure continual, consistent service and growth.
- Internal communication to key management to ensure clarity and alignment of all resources and infrastructure to support sales and profit goals and customer operating requirements.
- Participate in strategic review of the business structure (resourcing, sales support, internal business processes, customer relationship management) with regional operations and staff leaders.
- Participate in Quarterly Business Reviews with the customer and regional operations and staff leaders.
- Establish business Key Performance Indicators and benchmarks. Use these indicators to drive internal process improvements.
- Achieve annual sales and profit goals for large regional customers.
- Responsible for customer profitability in conjunction with regional staff leaders for transportation and supply chain services
Qualifications:
Requirements
- Proven district management working experience.
- Business development and strategy implementation experience.
- Strong leadership, communication and decision-making skills.
- Ability to sell, manage and drive growth.
- Excellent customer relationship management skills.
- Five to Ten years of industry experience.