What are the responsibilities and job description for the Intake Specialist position at Arias Sanguinetti | Trial Lawyers?
About Us:
Arias Sanguinetti | Trial Lawyers is a trial and litigation firm located in the Los Angeles Metropolitan Area. Our philosophy as trial lawyers and class action litigators is to provide comprehensive legal services and obtain justice accountability, and results for our clients. We strive to understand our clients’ personal and economic needs in order to obtain the best possible settlement and, if necessary, optimize our recovery at trial. Our litigation practice has garnered well over a billion dollars for our clients in personal injury, employment, consumer, class and mass actions, and other matters.
Our attorneys and staff work together in a collaborative and team-oriented environment to obtain top-tier results.
Benefits: Employers currently pays 100% of employee medical and dental premium (PPO or HMO) Paid Vacation/Holidays/Sick Days. 401(k), Cash Pension Plan, Paid Parking, Free Onsite Gym and Wellness Classes in Los Angeles.
Role Description:
Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding.
Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.
Qualifications:
- Must speak Chinese and English. Multiple language proficiencies preferred.
- Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred.
- Previous experience using Case Management software
- Resourceful and motivated problem solver
- Proven track record to meet goals and deadlines
- Caring, empathetic to clients in crisis.
Benefits and Compensation
- $24 /hour DOE
- Employer currently pays 100% of employee medical and dental premiums (choice of PPO or HMO).
- Paid Vacation.
- Holidays/Sick Days. 401(k), Paid Parking, Free Onsite Gym in Los Angeles.
Salary : $24
