What are the responsibilities and job description for the Revenue Cycle Specialist position at Aria Care Partners?
Description
Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population. Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company. Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.
Working at Aria Matters!
The Position
The purpose of this position is to facilitate timely collection of invoices. This is achieved by building relationships with the business office managers in the assigned markets and working with responsible parties to obtain payment.
Essential Duties & Responsibilities
- Communicates with and builds a positive relationship with assigned facilities in order to facilitate timely payment of invoices.
- Contacts responsible parties to obtain payment for outstanding invoices.
- Contacts case workers as necessary to expedite Medicaid adjustments.
- Works in phone queue to answer questions about Senior Dental Care billing.
- Cleary documents all interactions in Salesforce.
- Recommends write-offs for uncollectable accounts.
- Partners with internal stakeholders to meet company objectives.
- Provides periodic updates to supervisor on assigned accounts.
- Performs other duties as assigned.
Requirements
Education & Training
- Associate’s degree preferred, or equivalent work experience.
- 2+ years’ experience in accounts receivable/collections/customer service/or account management.
- Proficient with Microsoft Office products (Excel, Word, Outlook).
Other Qualifications
- Experience working in Salesforce or other CRM systems.
- Problem solving — Identify and resolve problems in a timely manner.
- Customer service — Manage difficult client/customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance and meet commitments.
- Planning/organizing — Prioritize and plan work activities and use time efficiently.
- Quality control/Attention to detail — Demonstrate accuracy and thoroughness; monitor own work to ensure quality and apply feedback to improve performance.
- Adaptability — Adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events.
- Dependability — Consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.
- Able to work in a team environment.
Physical Effort & Working Conditions
Work is performed in a normal office setting in our Overland Park, KS headquarters with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.
Work Location
This is a full-time position working standard business hours Monday - Friday. Position reports to the office for first six-months then moves to hybrid. Full remote position will be considered for candidates living further than 50 miles from Overland Park, KS.
Benefits
We offer a comprehensive benefit package for you and your family, including:
- PTO and Paid Holidays for FT Employees
- 401k Retirement Plan with Company Match
- Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
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