What are the responsibilities and job description for the Quality Analyst position at Aria Care Partners?
Job Type
Full-time
Description
Who We Are
Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.
Our Success
Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company.
Our Values and Mission
Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.
Working at Aria Matters!
About The Role
The Quality Analyst is responsible for ensuring the quality and reliability of products developed through the collaborative efforts of the Systems team. This role will design, implement, and execute comprehensive testing strategies for complex, integrated solutions—primarily focused on Salesforce customizations, EMR implementations, and system integrations. The Quality Analyst will work closely with cross-functional teams to validate requirements, identify defects, and drive continuous improvement in product quality.
What You’ll Do
Requirements
What We’re Looking For
We offer a comprehensive benefit package for you and your family, including:
Full-time
Description
Who We Are
Aria Care Partners is the national leader in providing onsite dental, vision, hearing, and podiatry care to over 3500 long-term care and skilled nursing facilities across 25 states. Aria Care Partners believes that our clinicians should be able to focus on providing the best, most comprehensive care for their patients. Our clinicians visit different skilled nursing communities daily, bringing life-affirming care to an underserved population.
Our Success
Our business model, innovation, customer support and teamwork deliver an unparalleled customer experience, resulting in a customer satisfaction rating of over 98%. Executing this strategic philosophy resulted in rapid company growth with revenue increases of 25%-30% annually over the last 4 years, nearly doubling the size of the company.
Our Values and Mission
Company values include caring fully for our customers and fellow employees, striving for excellence and continuous improvement, and excelling through the power of teamwork and collaboration. At Aria Care Partners, our mission is to enrich the quality of life for every resident with passion and compassion.
Working at Aria Matters!
About The Role
The Quality Analyst is responsible for ensuring the quality and reliability of products developed through the collaborative efforts of the Systems team. This role will design, implement, and execute comprehensive testing strategies for complex, integrated solutions—primarily focused on Salesforce customizations, EMR implementations, and system integrations. The Quality Analyst will work closely with cross-functional teams to validate requirements, identify defects, and drive continuous improvement in product quality.
What You’ll Do
- Collaborate with Product Managers, Systems Analysts, Software Engineers, Implementation Leads, and Consultants to understand business requirements, technical specifications, and solution designs.
- Develop, document, and maintain detailed test plans, test cases, and test scripts for new features, integrations, and system enhancements.
- Execute manual and automated tests for web applications, Salesforce customizations, EMR workflows, and system integrations.
- Identify, document, and track defects; work with development and implementation teams to resolve issues.
- Participate in requirements and design reviews to provide input on testability and quality risks.
- Validate data migrations, system integrations, and end-to-end workflows across platforms (e.g., Salesforce, EMR, third-party applications).
- Ensure compliance with quality standards and regulatory requirements relevant to the industry.
- Support user acceptance testing (UAT) and coordinate with business stakeholders to validate solutions meet business needs.
- Contribute to process improvement initiatives and advocate for best practices in quality assurance.
Requirements
What We’re Looking For
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience.
- 3 years of experience in software quality assurance or testing, preferably in environments with complex system integrations.
- Experience testing Salesforce customizations, EMR systems, and system integrations is highly desirable.
- Familiarity with test automation tools and scripting languages is a plus.
- Strong analytical and problem-solving skills; ability to understand complex workflows and data models.
- Healthcare industry experience preferred, especially with both provider and payer organizations.
- Excellent written and verbal communication skills; able to explain technical issues to both technical and non-technical audiences.
- High attention to detail and commitment to delivering high-quality results.
- Ability to work independently and collaboratively in a fast-paced, cross-functional team environment.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Customer service mindset and a proactive approach to continuous improvement.
- Work is performed in your remote home office or at our Overland Park, KS office with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.
- This is a full-time position working standard business hours Monday – Friday.
We offer a comprehensive benefit package for you and your family, including:
- Fully remote work environment
- Paid Time Off (PTO), which starts accruing from your first day at work
- Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
- 401k Retirement Plan with 100% Company Match on your first 4%
- Medical insurance
- Dental insurance
- Vision insurance
- Company match for Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company paid Employee Assistance Program (EAP)
- Life and Disability Insurance
- Wellness Program
- And more!