What are the responsibilities and job description for the Customer Experience Specialist – Product Support position at Ari Bikes?
Customer Experience Specialist - Product Support
Ari Bikes (formerly Fezzari)
Lindon, UT | Full-Time
Love bikes and solving problems? Help riders stay on the trail and turn challenges into exceptional experiences.
At Ari, we’re redefining how bikes are built and delivered—custom, direct-to-rider, and centered on creating exceptional experiences. Every interaction matters.
We’re looking for a Customer Experience Specialist – Product Support who can confidently guide customers through questions, troubleshoot issues, and turn challenges into positive, brand-building moments.
What You’ll Do
- Support customers via phone, email, and text
- Troubleshoot bikes and components (road, mountain, and e-bike)
- Coordinate warranty and service solutions with internal teams and manufacturers
- Clearly explain technical issues in a simple, helpful way
- Take ownership of issues and see them through to resolution
What We’re Looking For
- Strong knowledge of bike technology (drivetrain, suspension, components, e-bikes)
- Previous bike mechanic or hands-on experience preferred
- Clear communicator who can simplify complex topics
- Self-motivated, organized, and solution-oriented
- Team player who thrives in a fast-paced environment
Why Ari
- Be part of a mission-driven team: Create Exceptional Experiences, One Rider at a Time
- Work with passionate riders building world-class products
- Growth opportunities within the cycling industry
- Employee discounts on bikes and gear
Compensation & Details
- Compensation: $45,000–$52,000 benefits employee bike discounts
- Location: Lindon, UT
- Schedule: Full-time
- Experience: 3–4 years preferred