Delivery Exception Specialist

Job Details

Description

Founded in 1986, Arhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. Through a differentiated proprietary model that directly designs and sources products from leading manufacturers and artisans around the world, Arhaus offers an exclusive assortment of heirloom quality products that are sustainably sourced, lovingly made, and built to last. With more than 100 showroom and design studio locations across the United States, a team of interior designers providing complimentary in-home design services, and robust online and e-commerce capabilities, Arhaus is known for innovative design, responsible sourcing, and client-first service.

To assist with improving our customer’s delivery experience, the Delivery Exception Specialist will be responsible for handling the cases assigned by the Concierge Representative to assist with resolving point of delivery issue(s) found during delivery. The Delivery Exception Specialist must possess multi-tasking abilities with great attention to detail. Through a cross-functional role, the Delivery Exception Specialist must possess the proper skill set to perform inventory and accounting functions daily, to be of assistance to the Concierge Representative and assist with resolving their existing delivery exception.

Essential Duties And Responsibilities

• Exception Queue: Review and take ownership of information of the point of delivery exception provided by the CRM. Notate action(s) taken is the audit comment log of the order.
• Inventory & Accounting related functions: Remove orders from the delivery manifest. Invoice-delivered items and enter exchange for stock items.
• Adjust the product price(s) accordingly: Issue an RA for items needing to be returned. Remove delivery fee, if needed, and setup replacement items for shipping.
• Delivery-related functions: Schedule any and all orders for the next available truck.
• Reporting: Accurately documenting exceptions handled each day. Update audit comment log of affected orders. Provide monthly exceptions report by market.
• Other duties may be determined by management to perform the necessary functions of the position on an as-needed basis
  
  

Competencies

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages completing priorities effectively
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty and takes responsibility for one’s own actions; shows consistency between words and actions
  
  

Education, Experience And Other Qualifications

• Education: High school diploma; College degree preferred
• Years of experience: Some customer service and call center experience preferred
• Valid Driver’s license preferred
• Computer proficiency: Working knowledge of computer programs (required), WMS, Salesforce preferred
• Understanding of general work practices in warehousing and distribution, including order processing, picking, inventory processes and shipping processes and procedures.
• Dedicated to business and allow flexibility with work hours if necessary
  
  

Essential Functions Of The Position

• Performing tasks using a computer and telephone daily
• Repetitive processing steps.
• Maintain confidentiality of customer’s information.
• Always willing to adapt to change and keep an open mind to training
• Consistent regular scheduled attendance is considered an essential function of this job.
  
  

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.