What are the responsibilities and job description for the Customer Service Associate position at Arhaus?
SALARY
Non-Exempt – Full Time - Hourly
JOB LOCATION
Arhaus Upholstery – Conover, NC
WEEKLY HOURS
Monday – Friday > 7:30a – 4p
Overtime as needed
DEPARTMENT
Customer Service
REPORTS TO
Customer Service Supervisor
POSITION DETAILS
Job Purpose
The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager.
Duties And Responsibilities
This position would be responsible for COM, CFA, and CTM orders. Mailing of CFA’s to customers and keeping up with approvals, will be in charge of all 860 changes daily, answer questions regarding fabric availability, process tickets weekly for casing and core schedules and provide backup for Order Proofing. This position may also be cross-trained to help with other functions/tasks as needed. Any other tasks asked by the supervisor will be required as well.
WORKING CONDITIONS
Heated and cooled, typical office environment.
SUPERVISION RECEIVED
Minimum
SUPERVISION EXERCISED
Yes
DIRECT REPORTS
0
Qualifications
MINIMUM EXPERIENCE REQUIREMENTS
Computer experience such as using email, Excel, word, etc.
Preferred Experience Requirements
Furniture Customer Service Experience preferred.
Minimum Education Requirements
High School Diploma.
Preferred Education Requirements
Bachelor’s degree.
Required Skills
Must have strong collaboration and interpersonal communication skills; strong organization, analytical and problem-solving skills; must be an autonomous/independent worker; Must be able to perform established goals in a fast-paced environment. Strict attention to detail is a must. Must be a Team Player. Must be reliable. Must be able to work with minimum supervision. Must have your own reliable transportation. Must be able to work Weekends and Overtime. Must have strong communication skills in reading, comprehending, speaking, and writing in English.
Physical & Environmental Requirements
Must be able to lift/push/pull up to 40 lbs. Must be able to sit for a minimum of 8 hours per day. Some walking/standing is required. Must be able to work in normal conditions of a furniture manufacturing plant which is heated and cooled, as well as a typical office environment. Must have good vision. Must be able to wear required PPE of Safety Glasses and close-toe/close-heel shoes when required. Must be able to adhere to all Safety policies and procedures to prevent injuries to yourself and others.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
Non-Exempt – Full Time - Hourly
JOB LOCATION
Arhaus Upholstery – Conover, NC
WEEKLY HOURS
Monday – Friday > 7:30a – 4p
Overtime as needed
DEPARTMENT
Customer Service
REPORTS TO
Customer Service Supervisor
POSITION DETAILS
Job Purpose
The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager.
Duties And Responsibilities
This position would be responsible for COM, CFA, and CTM orders. Mailing of CFA’s to customers and keeping up with approvals, will be in charge of all 860 changes daily, answer questions regarding fabric availability, process tickets weekly for casing and core schedules and provide backup for Order Proofing. This position may also be cross-trained to help with other functions/tasks as needed. Any other tasks asked by the supervisor will be required as well.
WORKING CONDITIONS
Heated and cooled, typical office environment.
SUPERVISION RECEIVED
Minimum
SUPERVISION EXERCISED
Yes
DIRECT REPORTS
0
Qualifications
MINIMUM EXPERIENCE REQUIREMENTS
Computer experience such as using email, Excel, word, etc.
Preferred Experience Requirements
Furniture Customer Service Experience preferred.
Minimum Education Requirements
High School Diploma.
Preferred Education Requirements
Bachelor’s degree.
Required Skills
Must have strong collaboration and interpersonal communication skills; strong organization, analytical and problem-solving skills; must be an autonomous/independent worker; Must be able to perform established goals in a fast-paced environment. Strict attention to detail is a must. Must be a Team Player. Must be reliable. Must be able to work with minimum supervision. Must have your own reliable transportation. Must be able to work Weekends and Overtime. Must have strong communication skills in reading, comprehending, speaking, and writing in English.
Physical & Environmental Requirements
Must be able to lift/push/pull up to 40 lbs. Must be able to sit for a minimum of 8 hours per day. Some walking/standing is required. Must be able to work in normal conditions of a furniture manufacturing plant which is heated and cooled, as well as a typical office environment. Must have good vision. Must be able to wear required PPE of Safety Glasses and close-toe/close-heel shoes when required. Must be able to adhere to all Safety policies and procedures to prevent injuries to yourself and others.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind, Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.