What are the responsibilities and job description for the Change Manager position at Arhaus?
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.
The Change Manager plays a critical role in ensuring our ERP Transformation (Project Keystone) achieves its objectives - delivering on time and on budget - by driving employee adoption and sustained usage. This role leads the people side of change, supporting transitions across business processes, systems, and technologies. This position is located at the Arhaus Corporate Headquarters in Boston Heights, Ohio.
Essential Duties & Responsibilities:
- Lead end-to-end change management activities across Project Keystone initiatives, specifically SAP ERP implementation
- Conduct change impact assessments to identify and articulate impacts across stakeholders, processes, and ways of working
- Develop and execute integrated change management plans, including communications, engagement, and training strategies
- Partner with business leaders, project teams, and functional stakeholders to drive alignment and readiness
- Deliver role-based training and enablement to build knowledge and capability
- Activate change champion networks to reinforce adoption and gather feedback
- Monitor adoption, usage, and readiness metrics; adjust plans based on insights
- Support go-live and post-go-live activities to ensure sustained adoption and successful transition to operations
Requirements:
- Bachelor’s degree in business, Retail Merchandising, Communications or a related field
- Proven experience (4 to 7 years) leading change management for large-scale transformation programs (SAP ERP, TMS, OMS preferred)
- Strong understanding of change management methodologies (e.g., Prosci ADKAR, Kotter)
- Ability to translate complex concepts into clear, compelling communications
- Strong stakeholder management and influencing skills across all levels of the organization
- Experience working in cross-functional, fast-paced environments
- Data-driven mindset with ability to measure and track adoption outcomes
- Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Visio, and/or Access)
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.