What are the responsibilities and job description for the Assistant Director, Distribution Center Operations position at Arhaus?
The Assistant Director of Distribution is responsible for supporting and in leading all aspects of distribution center operations, including safety, productivity, workforce management, and customer service. The Assistant Director will help drive operational excellence, manage key performance indicators (KPIs), and foster a culture of continuous improvement and teamwork. This role is ideal for a dynamic leader who thrives in a fast-paced logistics environment and is committed to efficiency and innovation.
Responsibilities
- Operational Leadership: Oversee daily distribution center operations, ensuring efficiency, accuracy, and compliance with company policies and industry regulations.
- Team Management: Lead, mentor, and develop supervisors, team leads, and frontline associates to optimize performance and engagement.
- Safety & Compliance: Maintain a safe working environment by enforcing OSHA standards, company safety policies, and best practices.
- Productivity & Performance: Monitor and analyze KPIs such as order accuracy, on-time shipping, labor utilization, and cost control to drive continuous improvement.
- Process Improvement: Identify inefficiencies in workflows and implement solutions to enhance productivity and reduce costs.
- Customer Focus: Ensure timely and accurate order fulfillment, working closely with internal teams and external partners to meet service expectations.
- Inventory & Supply Chain Coordination: Collaborate with inventory control teams to maintain optimal stock levels and reduce shrinkage.
- Employee Engagement: Foster a positive work culture through effective communication, recognition programs, and professional development opportunities.
- Technology & Systems Management: Utilize warehouse management systems (WMS) and data analytics tools to streamline operations and improve decision-making.
- Budget & Cost Control: Assist in managing the distribution center’s budget, controlling expenses, and optimizing resource allocation.
Qualifications & Experience
- Education: Bachelor’s degree in business, Supply Chain Management, Logistics, or a related field (preferred but not required).
- 5 years of leadership experience in warehouse, distribution, or logistics operations, with at least 2 years in a senior supervisory or management role.
Skills & Competencies
- Strong leadership and people management skills.
- Ability to analyze data and drive performance improvements.
- Excellent communication and problem-solving abilities.
- Proficiency in WMS, ERP, and Microsoft Office Suite.
- Knowledge of OSHA regulations and safety best practices.
- Experience with lean methodologies or Six Sigma is a plus.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.