What are the responsibilities and job description for the Director, Site Merchandising position at Arhaus Recruiting?
The Director Site Merchandising will be accountable for developing and implementing a cohesive, integrated product strategy for Arhaus.com that aligns with overall business objectives. This role is responsible for managing product assortment, delivering consistent customer experiences, and supporting the achievement of company sales targets. This role will report into our VP Buying.
Essential Duties & Responsibilities:
Strategy Development: Create and implement a comprehensive omnichannel merchandising strategy that supports the business. This involves using product selling, site engagement, and customer data to identify trends, curating product assortments, and aligning with Total Company as well as E-Commerce sales and profitability goals
Team Leadership: Manage team of omnichannel assistant merchants, responsible for product set-up, product maintenance, and regular site audits
Product Management: Responsible for the accuracy, completeness, and consistency of the presentation of all product information on Arhaus.com, optimizing to support discovery, engagement, and purchase decisions
- Product Life Cycle: Bringing new items to life, supporting current assortment, and exiting discontinued products
- SKU Creation and Maintenance: Linking product information management systems to E-Commerce platform
- Customer-facing information accuracy: Product Naming, Descriptions, Specifications, Dimensions, Pricing, Imagery, SKUs, Availability Messaging, and more
Product Presentation: Ensure products are presented in compelling ways across Arhaus.com through Product Landing Pages, Product Detail Pages, Cross-Selling placements, and other product feature areas, keeping both Total Company and E-Commerce selling performance top of mind. Report on differences in E-Commerce versus Brick & Mortar selling, optimizing placements for all channels
Cross-functional Collaboration: Create strong partnerships with the E-Commerce, Marketing, Creative, and Analytics teams to ensure merchandising strategies are optimized as well as innovating new customer experience opportunities
Performance Analysis: Leverage reporting from the E-Commerce Analytics team to analyze product sales and site engagement, keeping team members informed of site performance. Collaborate with cross-functional teams to make any necessary adjustments to maximize sales in the short-term while identifying larger themes for long-term product development recommendations
Marketing Collaboration: Partner with Marketing team to develop and execute omnichannel product campaigns
Brand Representation: Partner with E-Commerce and Marketing teams to balance brand strategy with sales driving techniques
Requirements:
- 3-5 years of experience in merchandising or buying within an omnichannel retail environment. E-Commerce and online merchandising experience preferred
- Strong managerial and leadership skills with a demonstrated track record of setting clear goals, providing constructive feedback, and fostering a high-performance culture
- Experience with merchandising and retail analytics software, e-commerce platforms, product information management, and inventory management systems
- Excellent communication and interpersonal skills to build strong relationships with cross-functional internal teams and outside partners
- Strategic and creative mindset, with a customer-centric approach to merchandising
- Leadership and project management skills to oversee multiple initiatives simultaneously
- Strong knowledge of E-Commerce businesses
- Strong analytical skills with the ability to interpret data and forecast trends
- A bachelor's degree in merchandising, business, or a related field
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.