SOS Overnight Team Lead

• Management and oversight of the day-to-day activities of the Safe Options Support team in accordance with internal and external regulatory standards and guidelines;
• Coordinate team schedules and ensure sufficient coverage during overnight hours to meet program needs.
• Lead the overnight SOS team in conducting outreach to locate and engage street homeless individuals in need of immediate assistance.
• Build rapport and establish trusting relationships with individuals experiencing homelessness, providing support, empathy, and guidance.
• Connect individuals with available shelter or emergency housing resources, ensuring their safety and immediate needs are addressed.
• Collaborate with community partners, including shelters and housing providers, to facilitate access to appropriate services and resources.
• Engagement beginning either at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;
• Outreach to communities, Street Outreach Teams, police, hospitals, providers, and community/family members and other caregivers to help identify individuals who would benefit from referral to a SOS CTI Team
• Participate in case conferences to help identify community health needs and tailor services to meet these needs;
• Ensures that programmatic systems are in place and functioning to meet participant needs;
• Ensures that internal and external regulatory agency standards and requirements are met;
• Provide regular individual and group supervisory support to a multi-disciplinary team and orienting new team members to policy and procedures as well as ongoing training and mentorship;
• Assists with the identification, development, implementation, and completion of quality improvement projects and plans to solve problems/issues; 
• Facilitate and monitor the organizing of staff schedule; as well as leading weekly staff meetings;
• Perform chart reviews and ensure completion of appropriate and timely documentation within Health Information Technology system; 
• Complete assessments and service plans as needed;
• Collect, analyze and report data as required by the agency and CBC; 
• Develop relationships with providers to facilitate successful transition for participants and to expedite and solidity placement in community housing;
• Mange teams on-call duties and ensure 24/7 crisis response availability and provide crisis intervention services on a rotating basis, including referrals to respite and other resources;
• Respond and liaison between requests from SOS on Call line and individuals in need
• Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire; 
• Screen candidates for program and determine eligibility. Assign caseloads to team members;
• Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;
• Maintain communication with and act as key point of contact with CBC staff;

• Flexibility to work overnight hours, including weekends and holidays, as needed to ensure 24-hour coverage and support for the SOS program.
• Knowledge of mental illness and serious emotional disturbances and substance use disorders;
• In depth knowledge of NYC behavioral health and community support programs and systems.
• Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.
• Experience working with homeless and precariously housed populations.
• Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff;
• Knowledge of multi-disciplinary team experience, preferred;
• Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques;
• Ability to develop, evaluate, implement and modify a clinical treatment intervention to meet the needs of individual participants;
• Ability to prepare accurate and timely reports;
• Ability to manage multiple projects and ask for help when needed;
• Computer proficiency in Electronic Health Records and Microsoft applications such as MS Word, Excel, PowerPoint
• Ability to utilize strength-based and recovery-oriented approaches (I.eHarm reduction, motivational interviewing, trauma informed care)
• Ability to communicate effectively with stakeholders;
• Competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards;
• Preferred familiarity with systems and tools commonly utilized across HH programs (i.e MAPP, UAS, EMEDNY, PSYCKES).
• Available to work a flexible schedule in response to participant and staff needs;

Employment is contingent upon the successful completion of a background check and/or fingerprinting (department-dependent), which will be conducted following a conditional offer of employment in adherence to NYC Fair Chance Act guidelines.