Regulatory Compliance Manager

Job Title: Regulatory Compliance Manager

Work Location: In person

Location: ALL Agency Program Locations

Position Summary:

The Regulatory Compliance Manager is responsible for leading, managing, and coordinating all internal and external investigations related to compliance, client internal and reportable incidents, and grievances across Argus Community, Inc. This role is central to maintaining a culture of accountability, safety, and continuous quality improvement. Reporting to the Vice President of Compliance, the Regulatory Compliance Manager supports regulatory readiness, oversees internal monitoring efforts, and works collaboratively with Human Resources, The Quality Assurance Director and Program Leadership to ensure adherence to all applicable regulatory and organizational standards.

Incident Investigation & Oversight

· Lead communications and follow up for all Justice Center and internal investigations related to reportable incidents and grievances.

· Serve as primary liaison for external investigation bodies (e.g., OMIG, Justice Center, OASAS, OMH, etc).

· Conduct thorough Root Cause Analyses (RCA) and ensure timely development and implementation of Corrective Action Plans (CAPs).

· Coordinate follow-up on all open CAPs and investigation outcomes with relevant departments.

· Develop agenda and serve as an active member of the Incident Review Committee.

· Ensure timely, accurate reporting in accordance with agency policies and regulatory requirements.

Compliance Monitoring & Reporting

· Oversee internal reporting systems and dashboards to track compliance trends and investigation metrics.

· Manage internal monitoring efforts including periodic Electronic Health Record chart reviews and trend analyses.

· Support audit preparation by compiling required documentation and collaborating with internal and external stakeholders.

· Analyze compliance data and prepare reports for leadership, regulatory bodies, and audits.

· Periodic site visits of all agency program locations to conduct observations and physical plant walkthroughs.

Training, Documentation & Records Oversight

· Track agency-wide staff compliance with mandatory trainings and support HR in ensuring timely completion.

· Collaborate with HR and Program Leadership to develop new training initiatives based on trending risk areas.

· Support development and enforcement of compliance-related policies, procedures, and protocols.

· Oversee the secure maintenance and retrieval of medical records in alignment with HIPAA and organizational policies.

· Lead follow up of external and clients records access requests.

· Ensure that internal documentation related to investigations, grievances, and audits is complete and accessible.

Collaboration & Risk Management

· Partner with HR and Program Leadership to promote adherence to policy, reinforce accountability, and support a proactive incident response culture.

· Contribute to agency risk management strategies through early detection of compliance issues and preventative interventions.

· Provide input on the development of quality improvement initiatives and operational compliance tools (e.g., dashboards, reporting systems).

· Identify potential risks and emerging trends in incident management and work proactively to mitigate risks before they become significant issues. Coordinate with relevant departments to reduce risk exposure and ensure the safety of clients and staff.

· Trend and present risk reports on a quarterly basis to the VP of Compliance, and relevant stakeholders, detailing incident trends, RCA outcomes, corrective actions, and improvements.

· Present risk reports at the Corporate Compliance Committee meetings on a quarterly basis.

Qualifications/Criteria:

The Regulatory Compliance Manager will have skills and experience sufficient to identify potential issues within a variety of compliance areas (Finance, Utilization, Program Planning, Licensing, Funding, Incident Management, Agency Policy etc.). The Regulatory Compliance Manager will be able to remain objective and function independently from other agency departments. The Regulatory

Compliance Manager will be detail oriented and have experience with Justice Center, OASAS, and OMH investigative and reporting procedures.

Schedule:

· 8 hour shift

· Monday to Friday

· Weekends as needed

Education:

· Bachelor's Degree

· Minimum 3 years of relevant professional experience required.

We are a Drug-Free Workplace.

NYC law prohibits us from requiring you to share information about your current or past salary. Although we may discuss salary expectations with you, you should not interpret any of our questions as seeking or requiring information about your current or past salary.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $75,000 - $85,000