Program Director

Job Title: Program Director 

Department: Argus Community Comprehensive Outpatient Program w/OTP

Reports To: Vice President for Outpatient Services 

Location: 507 W. 145th St, NY, NY 10031

Job Summary:

The role of Program Director (PD) is performed on a full-time basis and is designed to provide clinical and operational leadership, direction, and coordination in the provision of clinical care and treatment services. The PD acts as the leadership voice for the program and as liaison between the staff and the Vice President for Outpatient Services. The PD assumes responsibility for all applicable Federal, State, and City regulations for the program. The PD manages all aspects of the program, including the implementation of policies and procedures in accordance with OASAS regulatory and JCAHO standards. The PD must demonstrate strong leadership skills in enforcing the rules and regulations that govern the program.

Primary Duties & Responsibilities include, but are not limited to:

• Oversee day-to-day clinic operations in accordance with OASAS Part 800, 814, & 822 regulations.
• Ensure all program staff performs their duties in accordance with the Argus Community Inc. Policies and Procedures manual, as well as the Outpatient Center operating manual.
• Act as account administrator for DEA, SAMHSA, Joint Commission, OASAS & SOTA, and medication suppliers, keeping accounts current and compliant.
• Ensure compliance with Central Registry management, reporting and patient documentation.
• Oversee emergency and non-emergency terminations and compliance with hearing procedures according to OTP Involuntary Termination/ Administrative discharge policy.
• Oversee program billing, ensuring that billing is complete and accurate.
• Generate weekly productivity reports for review with the VP of OP Svcs and develop and implement productivity improvement plans.
• Ensure MAT staff and care coordination staff are trained in telemedicine.
• Monitor data to address quality measures, trends or potential improvement opportunities including provider issues, care gaps and patient need.
• Ensure that patients receive appropriate treatment services as well as ancillary services, including, but not limited to, medical, mental health, housing, domestic violence, legal, gambling, tobacco cessation, employment and educational/vocational services.
• Audit the accurate and timely submission or review of participant records for compliance with OASAS regulations including, intake, screening and evaluation, treatment planning, progress notes, medical and legal documentation, pending admissions and discharges, referrals, utilization reviews, and coordination of care. 
• Ensure program staff coordinate exchange of information between behavioral and medical health providers to develop comprehensive care plans.
• Utilize quality improvement tracking tools, initiate QI initiatives, and run PDSAs to ensure program goals and deliverables are met.
• Oversee Case Conferencing for complex cases.
• Facilitate MOU's, Linkages, and CBO’s with other service providers.
• Supervise the Assistant Program Director in conducting weekly Interdisciplinary Team meetings and Case Conferences.
• Participate in quarterly Quality Improvement committee meetings.
• Participate in management team meetings as scheduled, focusing on concerns related to program activity, service delivery, census management, and client and/or staff issues.
• Collaborate with the Medical Director and Medical Consultants.
• Monitor & track admission/discharge trends; implement appropriate performance improvements when applicable.
• Maintain documentation of all program staff supervision for monthly review by the VP for OP Svcs.
• Submit timely performance appraisals and evaluations for direct reports.
• Remain current on all state and local regulations/policies governing clinic operations.
• Oversee all reporting for HRSA, PHS, OASAS, DEA, DOH and internal reporting monthly and as required
• Participate in external meetings, coalitions and trainings as needed.
• Perform other duties as assigned by the VP for OP Services and/or Executive Staff.

Qualifications/Criteria/Education: 

• LCSW/LMSW/LMHC and/or CASAC Master, required
• A minimum of 4 years supervisory and administrative experience, required
• Experience in MAT services, especially methadone.
• Adept working in an electronic heath record (EHR)
• Completion of the 30-hour Clinical Supervision Foundations training
• Knowledge of OTP standards and SAMHSA, OASAS, SOTA, DOHMH, and DEA regulations
• Familiarity with use of Central Registry
• Understanding of insurance coverage and billing practices for OTP services
• Strong leadership and organizational skills 
• Compassion and dedication to supporting individuals on their recovery journey 
• Effective communication and collaboration abilities