What are the responsibilities and job description for the Manager, Claims position at Argonaut Management Services, Inc?
Argo Group International Holdings, Inc.and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.
Job Description
PURPOSE OF THE JOB:
A claims manager oversees daily claims operations and controls the productivity of a claims department. This may include providing claims employees with guidance, mentorship, and training on issues that arise. The claims manager also reviews special or unusually complex claims as well as ensures the teams' capacity, while remaining innovative by solidifying key goals are met. In addition, the claims manager monitors production volume and workflow and evaluates the processes and procedures to ensure efficiency and effectiveness of the claims organization overall.
ESSENTIAL FUNCTIONS:
* Supervises all operations and support functions within the unit/department, including responsibility for all claims, training programs, business proposals, technical results and quality, vendor management and procurement, etc.
* Responds to customer complaints.
* Prepares and submits regular reports to upper management.
* Oversees and operates within an allocated budget.
* Handles personnel duties, such as interviewing, hiring, disciplinary, monitor time sheets, and performance management.
* Works with individual employees to discuss and create plans for development and areas of strength and opportunity.
* Conducts quality assurance audits on open and closed claim files completed by direct employees.
* Works with all claims staff through open communication to increase and enhance productivity, workflow, and positive attitudes to achieve desired goals.
QUALIFICATIONS:
* Minimum of 10 years of experience in health claims, including two years or more of supervisory
duties.
* Associate, Life and Health Claims (ALHC) designation.
PLEASE NOTE:
Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.
If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.
Notice to Recruitment Agencies:
Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions.
We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.
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Benefits and Compensation
We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.
