Product Manager Lending

JOB SUMMARY

The Product Manager plays a critical role in driving product innovation, ensuring market competitiveness, and aligning product development with customer needs and regulatory requirements in the Financial Services industry for consumer and business lending. This role requires frequent interaction with customers—ranging from end users to senior executives—and close collaboration with internal teams including project managers, business analysts, developers, QA, UX, sales, and other product managers across lines of business. The Product Manager contributes across the full product lifecycle, from ideation and design to implementation and enhancement. Responsibilities scale with experience, from supporting initiatives to leading strategic planning and managing product teams.

TIME ALLOCATION

• Customer Implementation Projects: 50%
• Software Product Competitiveness: 30%
• Sales Support: 10%
• People and Process Management: 10%

EXPECTED WORK AND PERFORMANCE (ESSENTIAL FUNCTIONS)

• Lead customer implementation efforts by facilitating knowledge transfer, gathering requirements, delivering user training, and optimizing deployed solutions
• Build and maintain strong relationships with customer subject matter experts, identifying opportunities for expanded product adoption
• Conduct post-deployment evaluations, including validating success criteria, assessing training effectiveness, reviewing compliance, and analyzing data
• Define and refine product features by developing detailed business requirements and conceptual designs
• Collaborate with UX teams to enhance interface design, streamline workflows, and improve overall usability
• Create and maintain customer-facing product documentation to ensure clarity and accuracy
• Support quality assurance by planning and executing functional test scenarios
• Develop marketing materials and deliver compelling product demonstrations to prospective clients
• Prepare responses to RFIs and RFPs with tailored, informative content
• Conduct customer studies to gather requirements, identify best practices, and perform cost-benefit analyses
• Contribute to continuous process improvement initiatives and support team development efforts

QUALIFICATIONS

• 3–5 years in Financial Services, (Banking preferred) consumer and business lending end to end loan originations solutions and workflow
• Experience at a multi-branch, area, regional, or district level is a plus.
• Bachelor’s degree in Finance, Accounting, Business Administration, Marketing, Management, or a related field.
• Ability to travel up to 15% for customer visits and industry events.

REQUIRED SKILLS/EXPERIENCE/KNOWLEDGE

• Proven expertise in consumer and business end-to-end loan originations:, including sales, application origination, underwriting, processing, closing and booking and funding, reporting and analytics
• Knowledge across omni channels: branch, contact center, and digital channels
• Risk management inclusive of customer identity, credit risk, compliance and regulatory
• In-depth knowledge of consumer and business lending products secured, unsecured, and real estate. collateral types and work flows
• Experience in marketing and customer engagement, including campaign execution, segmentation, digital and physical engagement, and Voice of Customer programs
• Strong understanding of back-office loan operations, customer identity verification, and AML/KYC compliance
• Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all organizational levels
• Ability to understand and apply technology concepts in training, implementation, and testing environments
• Familiarity with hardware and software components used in branch automation
• Understanding of data structures, data ownership, availability, and interpretation of key performance indicators (KPIs)
• Strong analytical, quantitative, and critical thinking skills

PREFERRED SKILLS/EXPERIENCE/KNOWLEDGE

• Experience with cross-functional product teams and Agile/Scrum methodologies.
• Familiarity with enterprise software development lifecycles (SDLC).
• Exposure to financial technology platforms and digital transformation initiatives.
• Experience in customer journey mapping and user experience design.
• Familiarity with competitive landscape for lending solutions

ATTENDANCE/WORK LOCATION

The position is based in our Richardson, TX Headquarters. Daily physical presence in the office is required for interaction with co-workers, attending meetings, and for collaboration on projects.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, walk; sit stationary; constantly operate computer keyboarding and office equipment. talk or hear, to communicate with employees, and/ or customers (must be able to exchange accurate information in various situations). The employee is required to regularly communicate with other employees, confer or coordinate with other employees. The employee is required to evaluate, edit, revise, update, and provide solutions to critical data development and solutions. While performing their duties the candidate must be able to travel overnight, including occasional weekends.

DISCLAIMER

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

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